Walkin(23 July)|Support Executive |Noida| Naukri

Title: NMRP Support Executive

Experience: 2+ years in Customer Support, preferably

Key Responsibilities:

• Support & Communication: Manage the NMRP mailbox, respond to learner queries promptly, and follow up to ensure program completion.
• Reporting & Tracking: Maintain accurate Excel-based trackers and dashboards.
• Content Coordination: Draft concise, engaging content for learner emails, reminders, and program teasers.
• Collaboration: Work closely with internal teams (legal, marketing, design) to support seamless program execution.
• Social Media Monitoring: Track and escalate learner interactions on relevant posts and support community engagement.

Qualifications:

Mandatory

• Strong written and verbal communication skills
• Customer-focused mindset

Preferred

• Intermediate MS Excel proficiency
• Basic content writing ability
• Detail-oriented and organized
• Basic understanding of branding and marketing communication
• Comfort with cross-functional collaboration
• Familiarity with social media platforms handling

Qualifications

• Intermediate Excel proficiency (Pivot Tables, VLOOKUP/XLOOKUP, basic dashboards).
• Strong written and verbal communication skills.
• Basic understanding of content writing best practices.
• Organized, responsive, and customer-focused mindset.

Familiarity with social media platforms and community engagement (not mandatory)

EXCEL KNOWLEDGE IS MUST.