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Technical Requirements:

• Understanding of network protocols: SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol
• Experience working on Data center architecture (ACI, Spine & leaf, flat v/s hierarchical)
• SDWAN Viptela, Silver peak, Versa, Aryaka
• Monitoring and Ticketing tools - SolarWinds, Cisco Prime, Cisco DNAC, BMC, Jira, Service Now
• Understanding of network Load balancers F5, NetScaler, VMware AVI etc.
• Working knowledge on DNS/DHCP/IPAM, Cloud Proxy.
• Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them

Role & responsibilities:

• Resolving incident & problem on network technology mainly Routing / Switching / Wireless, SDWAN, SD LAN, DC Network.
• Ensuring the resolution within the SLA
• Resolving P1 & MIM on fast track
• Work with networking OEM for resolution and permanent Fix
• Work on capacity management and Change management as per best practice
• Knowledge of basic troubleshooting skills in network
• Working closely with inter domain team to resolve tickets and meet the SLA.
• Manage escalations, be a trusted advisor for the customer and work closely with customers in resolving customer query and action
• Running the service operations in close cooperation with other IT process owners and service owners.
• Prepare reports as per business requirements
• Ensure the tickets are close with in SLA and bring efficiency in addressing

Preferred Certification: CCNA, CCNP, CCIE