Assitant Manager - HR Operations - Insurance Firm (8-12 yrs)

We are hiring for a Global Insurance Brokerage Firm.

We are looking for someone with more than 7 years of experience in Global hr shared services.

Job Responsibilities :

The Assistant Manager is responsible for overseeing the day-to-day operations of the HR Operations/Support. This role involves managing a team of HR Associates and SMEs, ensuring efficient and effective delivery of HR services, and driving continuous improvement within the department. Ensuring local and international compliance of supporting countries is adhered to. Participation in internal and external audits.

Team Management:

- Recruit, hire, and train a team of HR Representatives

- Provide ongoing coaching, mentoring, and development to team members.

- Manage performance reviews and evaluations.

- Motivate and inspire the team to achieve high levels of performance.

Operational Management:

- Develop and implement policies, procedures, and standards for HR Support.

- Monitor and analyze key performance indicators (KPIs) to assess department performance.

- Identify areas for improvement and implement changes to enhance efficiency and effectiveness.

- Allocation of Resources based on priorities and peak seasons.

Customer Service:

- Ensure that the HR Support provides exceptional customer service to employees and applicants.

- Develop and implement strategies to improve customer satisfaction.

- Resolve escalated customer complaints and issues.

Process Improvement:

- Continuously review and improve HR processes and systems.

- Identify opportunities for automation and implement technology solutions.

- Collaborate with other HR departments to streamline processes and reduce redundancies.

Compliance:

- Ensure compliance with all relevant HR laws and regulations.

- Conduct regular audits and reviews to identify and address compliance risks.

- Strong understanding of HR policies, procedures, and best practices.

Required Qualifications and Skills :

- A graduation in Business Management is an added advantage, and Project Management experience is a must.

- Leadership: Ability to inspire and motivate a team to achieve high performance.

- Strategic thinking: Ability to develop and implement long-term plans and strategies.

- Customer service focus: Commitment to providing excellent customer service.

- Problem-solving: Ability to identify and resolve complex issues effectively.

- Communication skills: Ability to communicate clearly and concisely, both verbally and in writing.

- Proficiency in MS Office applications.

- HR Tech Experience preferred.

- Project Management, Lean/Six Sigma is an Added Advantage

- Proven experience in project management, preferably in a fast-paced environment

- Excellent organizational and time-management skills, with the ability to prioritize tasks effectively.