Intertec Systems - Technical Support Engineer - VDI/VMware (4-6 yrs)

Skills :

- VDI Management

- ESXI servers

- VMware technologies

- VMware Horizon

- VMware Certified

- Protocols technologies

Responsibilities (includes Tasks And Authorities) :

- Responsible for the administration, support and maintenance of Vmware VDI Infrastructure.

- This is a hands-on role where significant participation Supporting day-day operations of VMware / VDI environment, Which includes proactive monitoring and management of the systems and utilize available monitoring tools.

- Maintain and support production environments consisting of VMWare VDI environment.

- Administration, Management and troubleshooting of VMware Horizon View, Managing of both backend servers and VDI template creations, profile management, etc.

- Regular administrative activities like virtual desktop setup, VDI access requests, access issues, application deployment, patching activities etc.

- Proactively identify and perform hardware and software upgrades.

- Provide local and remote diagnostics and technical issue resolution.

- Take ownership of incidents and identify problem trends to improve the overall dependability of the environment and meet appropriate SLA.

- Monitor relevant systems for availability and performance and respond to alerts to meet business objectives and service levels.

- Install and configure View Connection Server and virtual desktops.

- Configure and manage VMware Horizon.

- Configure and manage pools of physical and virtual machines and pools of linked-clone desktops.

- Configure and manage automated pools of full virtual machines.

- Experience with installation, configuration, troubleshooting, and maintenance of ESXI servers and related software.

- General understanding and hands-on experience of other VMware technologies such as vSAN, NSX, vRA / vRO, and vROPS.

- Experience with enterprise-class server hardware including HP, Dell, and Cisco UCS.

- Knowledgeable with network troubleshooting , networking services, protocols technologies (DNS,, DHCP, Network routing, etc.

- Respond to server alerts and system outages, Review vendor knowledge base articles.

- Develop and maintain standard operating procedures and documentation adhering to industry best practices.

- Review periodic reports of server health, resource usage and overall environment performance.

MANDATORY :

- Minimum 4 6 years of experience, hands-on experience on VMware Horizon View.

- Install and configure View Connection Server and virtual desktops.

- Configure and manage VMware Horizon.

- Configure and manage pools of physical and virtual machines and pools of linked-clone desktops.

- Configure and manage automated pools of full virtual machines.

- Experience with installation, configuration, troubleshooting and maintenance of ESXI servers and related software.

- General understanding and hands-on experience of other VMware technologies such as vSAN, NSX, vRA / vRO, and vROPS.

- Knowledgeable with network troubleshooting , networking services, protocols technologies (DNS,, DHCP, Network routing, etc.