Intertec Systems - Technical Support Engineer - SCCM Administration (5-8 yrs)

Skills :

- SCCM, Windows Server, Patch Management, Operating System Deployment, Ticketing Systems, ITSM tools.

Responsibilities (includes Tasks And Authorities) :

- Installing, configuring, and maintaining the SCCM environment, including the central administration site, primary sites, and distribution points.

- Managing software updates, including planning and implementing software update groups and packages.

- Provide application/Windows OS installation, configuration, and patching data reporting, including application install status and client health, using Microsoft System Center Configuration Manager (SCCM).

- Monitoring the health and performance of the SCCM environment, troubleshooting issues and providing technical support to users.

- Developing and implementing SCCM processes and procedures to ensure the stability and security of the environment.

- Creating and maintaining SCCM reports, queries, and collections to support reporting and compliance requirements.

- Automating software deployment and distribution using SCCM, including scripting and creating custom packages and tasks sequences.

Key Responsibilities :

- SCCM Administration : Manage SCCM infrastructure, including servers, clients, collections, and policies.

- Software Distribution : Deploy applications and updates to endpoints using SCCM.

- Patch Management : Implement patch management strategies, coordinate testing, and deploy security updates.

- Operating System Deployment (OSD) : Configure and manage Windows OS deployment using SCCM Task Sequences.

- Troubleshooting : Troubleshoot SCCM client-related issues, application deployment problems, and SCCM server issues.

- Reporting : Generate reports on patching status, client health, and deployment status.

- Incident Management : Manage incidents and work requests in ITSM tools, ensuring SLAs are met.

- Documentation : Maintain documentation of SCCM configurations, processes.

MANDATORY :

- SCCM Administration : Manage SCCM infrastructure, including servers, clients, collections, and policies.

- Software Distribution : Deploy applications and updates to endpoints using SCCM.

- Patch Management : Implement patch management strategies, coordinate testing, and deploy security updates.

- Operating System Deployment (OSD) : Configure and manage Windows OS deployment using SCCM Task Sequences.

- Troubleshooting : Troubleshoot SCCM client-related issues, application deployment problems, and SCCM server issues.