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65 iQor Global Services Jobs
Agent
iQor
·
0-5 years
₹ 2.2L/yr - 3.5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Noida
1 vacancy
Agent
iQor Global Services
posted 4 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Summary:
We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.
Responsibilities:
- Answer inbound calls and greet customers with energy and enthusiasm.
- Place outbound calls and communicate with energy and enthusiasm to customers.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Take an active role in educating customers about our clients products and services.
Skills Requirements:
- Experience in customer service experience in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
- Must have ability to work independently and in a team environment.
- Problem solving skills.
- Ability to maintain accuracy and production standards.
- Predictable and consistent attendance is an essential function of this position.
- You have the flexibility to work any shift, including nights and especially weekends.
Education Requirements:
High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
Physical Requirements:
Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.
Consistent attendance is an essential function of the job.
Employment Type: Full Time, Permanent
Read full job description
What people at iQor Global Services are saying
Rating based on 38 Agent
reviews
Anonymous · Customer Success, Service & Operations
in Noida
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I am writing to express my concerns regarding the compensation practices in our organization. Specifically, I have observed a significant disparity between the salaries of long-tenured employees and those of newly hired agents. Employees who have been with the company for over two years, including myself, are on a salary range of..Read More
- Salary - Bad
+6 more
Agent salary at iQor Global Services
reported by
106
employees
₹2
L/yr - ₹4
L/yr
20%
more
than the average Agent Salary in India
View more details
What iQor Global Services employees are saying about work life
based on 927 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
iQor Global Services Benefits
Submitted by Company
Health Insurance Job Training 
Cafeteria Soft Skill Training
Submitted by Employees
View more benefits 
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iQor Global Services Noida Office Location
Noida Office
iQor India Pvt. Ltd., A-154A, Sector 63
Noida
Uttar Pradesh 201301
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