Service Excellence Specialist - WBG HO / IPO / CIP

Position Name: Service Excellence Specialist (SES)

Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE)

Department-CIIB Wholesale Integrated Service Excellence(WISE)

Job Role:

1PortfolioHandling of specified portfolio by providing services related to Legal Documentation and Credit Admin activities in CIIB. Working closely with the Cluster Manager to support for delivery of all actionables.2Sanction LetterIssuance of sanction letter as per the terms and conditions of Sanction.3Security documentationIssuance of security documents as per the terms of sanction.4Verification

Verification of Constitutional documents (MOA, Partnership Deed, etc.), Authorisations (BR, Partnership, Letters, etc.) for availing facilities, creating security, execution of documents and scrutiny of executed documents to ensure proper execution.

#Capability to check the original property documents submitted by the mortgagor at the time of mortgage creation in terms of Mortgage Deed / TSR

5ROC / CERSAI related compliancesEnsuring registration of security charges in favour of the bank wherever applicable. Also removal of non-required charges if any6Document checking and limit loading

Ensuring proper execution of documents / compliance with the terms and conditions of sanction and receipt of approvals for deferrals in case of non-submission / discrepant documents.

#Handling Limit Loading in Banks systems

#Updation and Management of Security/Collateral

7Security Creation / PerfectionCreation of security as approved and getting the security perfected in coordination with client / other banks.8Client Visits

Visiting clients office for execution of documents wrt Credit facilities sanctioned.

Attending consortium meetings for document execution.

#Discussing with clients on negotiation in documents and seeking approval thereof.

Meeting clients on regular intervals to understand their service issues with the bank and getting them resolved with coordination with internal stakeholders.

9CustodianEnsuring proper care and safety of documents held in FRFC and complying with the laid down process / procedure for storage of documents.10Document TrackingTracking of documents for receipt; deferral; expiry etc through systems11Closure/tracking of deferrals

Ensuring that deferrals are closed within timelines by arranging necessary documents/ approvals.

Tracking deferrals for regularization with escalation to the concerned RM/Business under advice to Credit Approvers and monitoring expiry of documents.

Job Requirements:

• Relevant experience in handling legal documents / service relationship.
• CA/MBA with 5-7 years of experience
• Ability to Influence/relationship Management Skills.
• Analytical and financial skills
• Strong communication.
• Eye For detail.