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Engaged Employer

Kotak Mahindara Life Insurance

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3.7

based on 3.2k Reviews

4,011 Kotak Mahindara Life Insurance Jobs

Sales Manager-CREDIT CARD-Direct Channels

Kotak Mahindra Life Insurance Company Limited.

3.7

based on 3.2k Reviews

1-2 years

Ahmedabad

Sales Manager-CREDIT CARD-Direct Channels

Kotak Mahindara Life Insurance

posted 3 weeks ago

Job Role Insights

Flexible timing

Key skills for the job

Marketing Sales Sales Management Business Development Credit Card Sales Relationship Management

+ 9 more

Job Description

VKYC Officer - Thane, Neptune Office

Job Role

To Attend the inbound calls of customers in VKYC and process the queries & requests to customer's satisfaction

Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Should be open to cross sell (banking product) on customer's call, when required

Job description

Graduate

Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage

Excellent communication skills – Verbal & Written

Flexible to work 24/7 (For Females7AM till 8PM) including Sunday/holidays

Flexible to get scattered 6 Week Offs in a month with 9hours shift

Good listening skills and strong communication abilities.

Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

Note this is not a sales role

Employment Type: Full Time, Permanent

Read full job description

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What people at Kotak Mahindara Life Insurance are saying

Credit Manager salary at Kotak Mahindara Life Insurance

reported by 3 employees

₹5.6 L/yr - ₹6 L/yr

27% less than the average Credit Manager Salary in India

View more details

What Kotak Mahindara Life Insurance employees are saying about work life

based on 3.2k employees

53%

46%

55%

98%

Flexible timing

Monday to Saturday

Within city

Day Shift

View more insights

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