Sr. Executive - Warranty Management (Waste Water Pumps)

Role & responsibilities

• Effective complaint management for waste water pumps
• Responsible for on time complaint closure
• Complaint/commissioning coordination with end customer and ASC
• Managing field service coordinators and daily complaint monitoring till closure
• Root cause analysis of complaints & Identify scope of improvement with data analysis
• Provide technical support to Field service team as required
• Booking & Execution of spares for warranty complaints
• Support to PM&PS for product/process improvement
• Complaint review, warranty claims & complaint analysis communicated to all concern peoples in Plant, BO & ZO
• Arranging Technical Trainings for Wastewater Product Group
• Warranty & Service agreements with suppliers.
• Maintain track record of complaints and data analysis
• Enhancing the service processes and practices to the industry standard

Preferred candidate profile

Formal education: Degree/Diploma Mechanical/Electrical

# Professional experience: 6/8 Years (Experience in Submerged Pumps)

# Male candidates with comprehensive pump industry knowledge.

# Special skills:

1) Strong customer facing skills

2) Excellent leadership qualities

3) Innovative

4) Good communication & having quick decision-making skills