ServiceNow Developer - ITOM Modules (7-12 yrs)

Responsibilities :

ITOM Implementation :

- Design and implement ServiceNow ITOM modules, including Discovery, Service Mapping, and Event Management, to gain comprehensive visibility into our IT environment.

- Configure MID Servers and integrate them with diverse network devices, servers, and applications for automated asset discovery.

- Define and deploy service maps to visualize relationships between IT components and ensure proactive incident management.

AIOps Integration :

- Evaluate and implement AI-powered ITOM tools and functionalities to automate IT operations and optimize resource utilization.

- Build workflows and automations leveraging anomaly detection, root cause analysis, and predictive maintenance capabilities.

- Develop custom dashboards and reports to provide actionable insights for efficient problem resolution and performance optimization.

Technical Expertise :

- Possess in-depth knowledge of ServiceNow ITOM modules, scripting languages (JavaScript, Jelly), and integration capabilities.

- Understand network and system administration principles with practical experience in device discovery and troubleshooting.

- Stay up-to-date with the latest advancements in AIOps and its integration with ServiceNow.

Collaboration and Communication :

- Collaborate effectively with IT operations, network, and application teams to understand requirements and design optimal ITOM solutions.

- Communicate technical concepts clearly and concisely to various stakeholders, ensuring alignment and buy-in.

- Document configurations and procedures for future reference and knowledge sharing.

Required Technical and Professional Experience :

- Minimum 3-5 years of experience as a ServiceNow Developer, preferably with focus on ITOM implementations.

- Certified ServiceNow Administrator (CSA) or equivalent certification.

- Certified Implementation Specialist - Discovery, Service Mapping

- Understanding of network protocols, device management, and IT infrastructure concepts.

- Experience with scripting languages and familiarity with API integrations.

- Strong analytical and problem-solving skills, with a passion for automation and technology innovation.

- Excellent communication and collaboration skills with diverse stakeholders.

- Ability to work independently, manage multiple priorities, and deliver under pressure.