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5 Freshworks Lead Software Engineer Jobs

Lead Software Engineer - Site Reliability

4-12 years

Chennai

1 vacancy

Lead Software Engineer - Site Reliability

Freshworks

posted 2 weeks ago

Job Role Insights

Flexible timing

Job Description

Job Description

Key Responsibilities

  • Design and implement tools to improve availability, latency, scalability, and system health.

  • Define SLIs/SLOs, manage error budgets, and drive performance engineering efforts.

  • Build and maintain automated monitoring, alerting, and remediation pipelines.

  • Collaborate with engineering teams to improve reliability by design.

  • Lead incident response, root cause analysis, and blameless postmortems.

  • Champion observability across services logs, metrics, traces.

  • Contribute to infrastructure architecture, automation, and reliability roadmaps.

  • Advocate for SRE best practices across teams and functions.

Requirements

  • 4-12 years of experience in SRE, DevOps, or Production Engineering roles.

  • Coding Proficiency: Develop clear, efficient, and well-structured code.

  • Linux Expertise: In-depth knowledge of Linux for system administration and advanced troubleshooting.

  • Containerization & Orchestration: Practical experience with Docker and Kubernetes for application deployment and management.

  • CI/CD Management: Design, implement, and maintain Continuous Integration and Continuous Delivery pipelines.

  • Security & Compliance: Understand security best practices and compliance in infrastructure.

  • High Availability & Scalability: Design and implement highly available, scalable, and resilient distributed systems.

  • Infrastructure as Code (IaC) & Automation: Proficient in IaC tools and automating infrastructure provisioning and management.

  • Disaster Recovery (DR) & High Availability (HA): Deep knowledge and practical experience with various DR and HA strategies.

  • Observability: Implement and utilize monitoring, logging, and tracing tools for system health.

  • System Design (Distributed Systems): Design complex distributed systems with a focus on reliability and operations.

  • Problem-Solving & Troubleshooting: Excellent analytical and diagnostic skills for resolving complex system issues. Qualifications

Technical Skills & Experience

  • Extensive hands-on experience of 4-12 Years with relational databases (e.g., MySQL, PostgreSQL, SQL Server) and distributed NoSQL systems (e.g., Cassandra, MongoDB, DynamoDB).

  • Proven track record of designing and operating databases in large-scale cloud-native environments (AWS, GCP, Azure).

  • Strong programming skills in Python, Go, or Bash for building infrastructure tooling and automation frameworks.

  • Expertise with Infrastructure as Code (Terraform, Helm, Ansible) and Kubernetes for managing production database systems.

  • Deep knowledge of database replication, clustering, backup/restore, and failover techniques.

  • Advanced experience with observability tooling (Prometheus, Grafana, Datadog, New Relic) for monitoring distributed databases.

  • Strong communication skills and ability to influence across teams and levels.

  • Degree in Computer Science, Engineering, or related field.

  • Experience building and scaling services in production with high uptime targets (99.99%+).

  • Clear track record of reducing incident frequency and improving response metrics (MTTD/MTTR).

  • Strong communicator who thrives in high-pressure environments.

  • Passionate about automation, chaos engineering, and making things just work.


Employment Type: Full Time, Permanent

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Freshworks Lead Software Engineer Interview Questions

A Lead Software Engineer was asked
4mo ago
Q. Given a string, find all palindromes within it.
A Lead Software Engineer was asked
4mo ago
Q. How do you reverse a linked list?
A Lead Software Engineer was asked
9mo ago
Q. Elevator travel, find the no. of hops
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What Lead Software Engineer at Freshworks are saying

2.6
Rating based on 33 Lead Software Engineer reviews

Likes

Salary is good Remote work sometimes is flexible

Dislikes

Not a good company and team members are not supportive Our feedback is not heard Old employees are preferred New employees are not treated well Managers are biased towards old employees No support from team members. If you ask question in a group you would be made to feel that you are not worth. Team members old emoloyees will projec..Read More

Read 33 Lead Software Engineer reviews

Lead Software Engineer salary at Freshworks

reported by 220 employees with 6-11 years exp.
₹31 L/yr - ₹55 L/yr
54% more than the average Lead Software Engineer Salary in India
View more details

What Freshworks employees are saying about work life

based on 769 employees
78%
87%
66%
80%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Freshworks Benefits

Work From Home
Free Food
Cafeteria
Health Insurance
Team Outings
Job Training +6 more
View more benefits

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