Service/Senior Service Engineer

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Perform all service task assigned and ensure completion of all service to the customer/company as per SOP.
Projection / pre-order of all parts required to perform repair.
Ensure proper upkeep and maintenance of site equipment.
Diagnose, trouble shoot by using testing & diagnostics tools. Carry out necessary repairing of the equipment while focused on equipment downtime reduction.
Maintain proper job documentation (such as service report) related to breakdown, parts consumption etc. Ensure quality of all the records maintained are eligible or in compliances with established procedures.
Make sure all repair jobs comply with failure analysis recommendation and match to the solution necessary to affect a repair job and also to document it.
Ensure customer satisfaction
AO & smart care compliances

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