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2 Axis Bank Officer Jobs

Axis Phones Officer NOIDA :::: pls Read the details before apply

0-5 years

₹ 1L/yr - 4.8L/yr

Noida

1 vacancy

Axis Phones Officer NOIDA :::: pls Read the details before apply

Axis Bank

posted 1 day ago

Job Role Insights

Fixed timing

Job Description






Axis Bank Phones Officer - Noida




Contact :Ganesa Subramanian


Whatsapp your cv to Ganesa HR 8056659888 THIS NUMBER IS FOR WHATSAPP Only


Excellent English communication


Immediate joiners only


Location: Noida

No cab facility

Rotational shifts 24*7 (no night shift for female)

Two week offs (Rotational)







Grade - Officer/ AM


Axis Bank India (On-site)


#Come As You Are "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply".,


About Axis Phones:

Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact centre to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.


About the Role:.,

The Axis Phones Officer role is focused on rendering services to Axis Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries. To be successful at this role the incumbent needs to be the best for our customers by ensure process efficiency and cross-sell / up sell set products..,



Key Responsibilities:

  • Be the best for our customers by

- Displaying complete onus to customers queries / problems

- Delivering service with requisite courtesy and accuracy

- Adhering to product and process requirements, with nil errors

- Escalating customer issues to the right internal stakeholders

- Effectively resolving customer complaints at the first instance, with excellent customer satisfaction scores

  • Ensure process efficiency and effectiveness by

- Complying to service and sales guidelines

- Achieving Call Quality targets

- Resolving customer queries at the first instance of contact, with minimum call handling time

  • Cross-sell / upsell set products like

- Loans and mortgages

- Priority / elite accounts

Qualifications:

Optimal qualification for success on the job is:

  • Graduate or Post graduate from a recognized institution.
  • 0- 5 years relevant role in voice customer servive.

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

  • Proficiency in systems related to Banking transactions and services.
  • Good communication skills in both English and local language.
  • Excellent lead generation and conversion skill.
  • Ability to handle pressure and meet deadlines.
  • Ability to successfully work as a part of a team.
  • High sales orientation to meet the sales targets consistently.
  • Teamwork, verbal and written excellence, resilience and highly motivated for developing a new department.

Employment Type: Full Time, Permanent

Read full job description

Axis Bank Officer Interview Questions

An Officer was asked
Q. What are your qualifications?
An Officer was asked
Q. What is your knowledge of banking?
An Officer was asked
Q. What is product knowledge?
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What Officer at Axis Bank are saying

4.0
Rating based on 262 Officer reviews

Likes

I liked that i had the job security and few people that i met there

  • Job security - Good
Dislikes

Severe company politics, people with contacts get promoted irrespective of not working much, while people working 12-14 hours simply domt get promoted for 3-4 years while apparently there is a company policy of 2 year promotion, being asked to work on holidays not just 2nd and 4th Saturdays but sometimes also on sunday.

  • Salary - Bad
  • +5 more
Read 262 Officer reviews

Officer salary at Axis Bank

reported by 410 employees with 1-6 years exp.
₹1.5 L/yr - ₹4.3 L/yr
42% less than the average Officer Salary in India
View more details

What Axis Bank employees are saying about work life

based on 28.7k employees
56%
46%
50%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

Axis Bank Benefits

Submitted by Company
Loan Benefit
Insurance
Leaves
Mobile Expense Reimbursement
Meal Card
Company Car Policy
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Work From Home
Team Outings
Free Transport +6 more
View more benefits

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