Sr. Operations Mgr. NACF, GSRC, Global Solutions and Risk Compliance

As Sr. Operations Manager you are leading a team within the Operation Risk and Compliance org and drive it to achieve productivity and quality yearly OP goals. Our space is ambiguous, complex and high impact as we work with ever-evolving regulations and changing business requirements. A successful candidate will be collaborative people leader, responsible and accountable for operating performance of compliance and NA Supply Chain programs, initiatives and/or processes or function within a site or globally across GSRC locations. Travel will be required for this role. We recognize that global roles mean being flexible on your hours and time zones, and we are happy to support that so you can have a productive and well-balanced life both in and outside of work.

Key job responsibilities
This job description outlines the expectations for a Senior Operations Manager who will lead a global team, highlighting the necessary skills, responsibilities, and qualifications for the role.
Lead the teams executing new initiatives/ tasks on-boarding within a node/site or globally. Establish the optimum staffing, technology needs and mechanisms for effective delivery and monitoring of work
Own and deliver against goals for quality, productivity, utilization, SLA and cost, delivering initiatives operational excellence strategy for the program. Collaborate with the GSRC/NASC/ Program STLs and leaders to support development of strategies and programs that improves the customer experience along with profitability of the organization
Drives continuous improvement projects and scalable solutions to optimize tasks/initiatives (save operational cost), which ensure compliance with consumer product regulations and improve productivity/efficiency; works on strategic projects that have cross program impact
Promote a culture of quality (zero defects) by conducting dive deeps into root causes and come up with corrective actions through process changes and tactical tools. The leader handles complex escalations from Regulatory authorities and NASC customers, and owns mitigation solutions through Correction of Errors. The leader will partner with Program, Ops leads, Classification tech and Planning Execution teams and deliver long-term solutions around quality of ASIN classifications
Apply expertise and judgment to determine the right stakeholders and define the strategy to meet long-term process targets and achieve compliance operation excellence
Analyze process metrics and review them weekly and monthly to discover trends to justify the allocation of appropriate resources to areas where the risk is highest. Owns WBR / MBR / QBR metrics and review. Establish frameworks to balance risk with efficiency
Lead a diverse and high-performing team, drive engagement, development and growth. Sets clear goals, direction and expectations for team. Measures performance, drives talent reviews, provides feedback, and holds leaders accountable
Effectively partner and build productive working relationships with direct reports, STLs, leadership, stakeholders, Finance, Quality, Talent Development (Training), and other support function teams. Regularly report out to the leadership and key stakeholders in an effective and concise manner

About the team
GSRC (Global Solutions and Risk Compliance) is the operational arm of ORC (Operations Risk Compliance) organization. GSRC mission is to accelerate Amazon s business growth and marketplace presence at scale and speed using high quality teams and solutions to solve regulatory and business problems. The team supports regulatory compliance requirements for Amazon s worldwide programs like Dangerous Goods, Global Trade Services and Transport Risk and Compliance. GSRC currently has presence in India, China, Poland, Romania, Netherlands, Jordan, Costa Rica, UK, Luxembourg, Singapore and USA. Graduation Degree and minimum of 10 years in operations management, with at least 5 years in a senior leadership role managing large, globally dispersed teams
Experience in managing large operations teams in industries such as logistics, supply chain, compliance, or technology
Strong written and verbal communication, proven document writing skills
Proven track record of managing operations in a complex, multi-country environment
Strong analytical and problem-solving skills, with the ability to develop efficient processes and mechanisms
Demonstrated leadership abilities, with a track record of driving initiatives and leading cross-functional teams to success
Exceptional communication and interpersonal skills, with the ability to convey complex compliance concepts clearly and effectively to different levels of leadership

Bachelor s degree in Business Administration, Operations Management, or a related field. An MBA or equivalent advanced degree is preferred
Expertise in process optimization, continuous improvement methodologies (e.g., Lean, Six Sigma), and change management