Process Trainer

Job Description Process Trainer - Insurance

Location Mumbai (West Malad) - Tamil

6 Days Working

Job Responsibilities

• Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity.
• Coordinate training schedule, set up, creation of training materials and follow-up.
• Training new employees in areas including sales training, product knowledge, customer communications and internal systems.
• Responsible for providing the product knowledge on Health Insurance to all new joiners.
• Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers
• Assist in delivery of on-going training programs
• Evaluate training and report on trainees
• Reviewing trainings performances and preparing participants score sheets
• Arrange for follow-up training, or report following training sessions
• Timely & constructive feedback and counselling of the trainees
• Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc

Desired Skills:

• Required from a training background
• Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring.
• Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
• Ability to communicate and resolve issues that affect Performance Criteria
• Ability to handle escalations from employees
• Ability to escalate issues to their supervisor or other internal departments
• Demonstrated language fluency in Tamil

Candidate should be comfortable working from office 6days -

Mumbai - Infinity Tower Mindspace, 1-B, Zakeria Rd, behind Lakozy Toyota showroom, Malad, Rajan Pada, Ekta Nagar, Malad West, Mumbai, Maharashtra 400064, IndiaRole & responsibilities.