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Associate Director - Key Accounts
Razorpay
posted 1 day ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Role:
We are looking for an experienced professional to drive long-term value by sustaining and strengthening relationships with key clients that contribute significantly to Razorpay s revenue. This role focuses on account growth, client satisfaction, and seamless internal collaboration to deliver excellence.
Key Responsibilities:
- Develop and maintain strong, trust-based relationships with key clients and stakeholders.
- Drive account growth through effective cross-selling and up-selling strategies to meet and exceed portfolio targets.
- Conduct regular business reviews to ensure high levels of client satisfaction and identify new opportunities.
- Participate in client meetings onsite and remote to deepen engagement and understand evolving needs.
- Meet relationship management KPIs and maintain accurate, up-to-date client data and reporting.
- Coordinate with internal teams to ensure client requirements are addressed efficiently and effectively.
- Proactively escalate and resolve any client issues or concerns to ensure long-term retention.
- Conduct client satisfaction surveys and analyze feedback for continuous improvement.
- Monitor service performance against SLAs and flag any potential deviations or risks.
- Maintain and update the CRM system with client-related developments and changes.
Required Qualifications:
- Minimum 12 years of relevant experience in Key Account Management or B2B Sales.
- Proven expertise in managing enterprise-level clients in a fast-paced environment.
- In-depth understanding of best practices in customer relationship management.
- Excellent interpersonal and communication skills with a customer-first mindset.
- Self-driven, with a proactive and result-oriented approach.
- Strong work ethic, professionalism, and the ability to thrive under pressure.
Employment Type: Full Time, Permanent
Read full job description
What people at Razorpay are saying
Rating based on 3 Associate Director
reviews
Anonymous · Sales & Business Development
in Bangalore / Bengaluru
Likes
Work life balance
Dislikes
toxic culture Micromanagement
Associate Director salary at Razorpay
reported by
74
employees
with 7-19
years exp.
₹39
L/yr - ₹60.8
L/yr
10%
more
than the average Associate Director Salary in India
View more details
What Razorpay employees are saying about work life
based on 610 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Razorpay Benefits
Submitted by Company
Family Assurance Health Insurance Job Training Soft Skill Training
Submitted by Employees
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Razorpay Bangalore / Bengaluru Office Location
Bengaluru Office
Headquarter
1st Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi
Bengaluru
560030
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