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Junior Analyst - Business Operations
Razorpay
posted 1 day ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Key Roles and Responsibilities
- Handling of end-to-end merchant-related queries/concerns while also ensuring merchant satisfaction is met
- Report any merchant experience breakage on any front
- Ensure SLAs are met on Tickets and Chats as per the defined OKRs
- Consume and forward feedback to the respective channels along with suggestive measures, if any
- Coordinate and communicate with Product managers to resolve/enhance any product level asks/issues/bugs
- Work with the Financial Operations team for day to day payouts status update and redundancies
- Work with different Razorpay verticals to close any pending mechant issues
Desired Skills and Experience:
- Have a knack of turning negative merchant experiences into a positive one
- Possess confident, articulate and professional spoken and written abilities
- Previously handled Merchant level communication, social media escalations, Merchant tickets and/or chats
- Able to quickly adapt to different needs that may arise
- Have the ability to take full ownership of the different tasks that will come your way
Employment Type: Full Time, Permanent
Read full job description
What people at Razorpay are saying
Rating based on 1 Junior Business Analyst
review
Anonymous · Data Science & Analytics
in Bangalore / Bengaluru
Likes
Open Floor Culture, and the Transparency is the best part. Ease of approaching leadership is a big +1.
Dislikes
Some teams may have micro management, depending on the manager and role.
Junior Business Analyst salary at Razorpay
reported by
14
employees
₹3.1
L/yr - ₹5.4
L/yr
At par with the average Junior Business Analyst Salary in India
View more details
What Razorpay employees are saying about work life
based on 610 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Razorpay Benefits
Submitted by Company
Family Assurance Health Insurance Job Training Soft Skill Training
Submitted by Employees
View more benefits 
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Razorpay Bangalore / Bengaluru Office Location
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1st Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi
Bengaluru
560030
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