Specialist – Change Management

Job Title: Specialist Change Management
Location: Hyderabad
About The Job
Strategic context:
Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history
As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives
Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level

The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations
This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making

As part of GTMC, vision of the Omnichannel pillar is the definition of Sanofi-wide best-in-class Omnichannel engagement strategy, including development of standards & best practices across markets and brand teams, as well as executional planning and support of local Omnichannel approaches (including change management)
GTMC will also collaborate closely with Digital to provide consistent tools

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do
Build a career and you can be part of transforming our business while helping to change millions of lives
ReadyAs Specialist Change Management, within our Hyderabad Hub, you'll be responsible for supporting the team, ensuring seamless business continuity and driving strategies aligned with global priorities in Content Operations, GenAI, and digital presence optimization

Main Responsibilities
The overall purpose and main responsibilities are listed below:
The change management specialist will be responsible for planning, executing, and evaluating the change initiatives related to the Omnichannel pillar/GTMC, ensuring that the relevant stakeholders/teams are engaged, informed, and prepared for the transition
Foster a culture of sustainable change by providing continuous change management support (communication channel, training planning/tracking, presentations, pulse surveys, adoption governance etc
) bringing in increased effectiveness and improved efficiency in line with a reduced footprint

Support in performing continuous analysis and identification of the change impacts, risks, and gaps/opportunities
Support in development and execution of change management strategy to maximize adoption and minimize resistance during key strategic transitions
Support in communicating (planner/communication materials / emailers / newsletters / Viva Engage posts etc
) change management strategy/plan for the omnichannel/GTMC (global/local design), aligned with objectives and organizational culture
Provide community management support (for PromoMats/CRM/SFMC/and other relevant communities) providing program updates, progress, status, links to new documents (such as training material/links, recorded session links), FAQs etc

Support Omnichannel/GTMC townhalls for global/local program updates and status (best practice sharing, learnings-to-date, case studies etc
)
Design and deliver effective training programs to raise awareness, build buy-in, and enhance the skills and capabilities
Establish and monitor change readiness and adoption metrics and provide feedback and recommendations to the project team and Leads
Facilitate and support the change management activities throughout the project lifecycle, from design to deployment and post-implementation
Collaborate with the Omnichannel training specialists for training services/curriculums throughout the transition phase and posttransition
Collaborate with the project team, the business units, the IT department, and the external vendors to ensure a smooth and successful implementation of ecosystems, channels, platforms, tools, and processes designed as part of continuous improvement methodology to create best in class go-to-market capabilities that are consistent across GBUs and markets
Support Hub strategy aligned with global business priorities, focusing on Omnichannel operations, campaign orchestration, and enablement via continuous feedback loop to optimize customer experience
Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls (leverage AI/automation)
To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects
People: (1) Work with cross-functional Omnichannel teams to understand the change management requirement for their respective teams; (2) Maintain effective relationship with the stakeholders within the allocated GTMC pillar and cross-pillars with an end objective to ensure adherence and effectiveness of change management strategy/plans; (3) Constantly assist project team for communication/trainings on methods / processes / tools / platforms (4) Partner with Project Head/Lead for individual development plans; (5) Collaborate with cross-functional teams in GTMC to train for continuous improvement/digital transformation/agile mindset/thoughtful risk taking; (6) Provide proactive recommendations on operational excellence and play an active role to follow the best practices in relation to processes, communications, training management, documentation and technical requirements
Performance: (1) Oversee change management programmes; (2) On-time tracking of effectiveness KPIs and report publishing; (3) Effectively communicate with key change partners and provide change management community support to constantly improve quality and productivity; (4) Support change management execution as per agreed timelines and quality; (5) Recommend and implement tactical process improvements within the department and division-wide
Process: (1) Monitor compliance and take actions as required to ensure 100% compliance; (2) Collate and publish metrics & reports as per defined frequency; (3) Stay up to date on current industry trends and Omnichannel; (4) Maintain understanding of continuous improvement techniques, and agile methodology; collate best practices, stakeholder feedback and benchmarks inputs for improvements; (5) Contribute to overall quality enhancement; (6) Secure adherence to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards; (7) Leverage advanced training delivery tools and techniques for enhancing the effectiveness of change management program
Stakeholder: (1) Work closely with GTMC/Omnichannel pillars (Global, Local, and Hub) to identify communication needs (2) Liaise with cross-functional Omnichannel teams to provide relevant trainings, raise awareness, promote Change Management mindset and increase acceptance/adherence for transformation
About You
Experience: 3-5 years of experience in medico-marketing / medical / commercial / Omnichannel domain for the pharmaceutical/healthcare industry/digital platforms; 1-2 years of experience in change management, leading and managing complex and large-scale change initiatives (global business transformation environment, within GBS Shared Services industry and/or BPO Services)
Soft and Technical skills:: Stakeholder management; strong communication & interpersonal skills with the ability to influence and persuade diverse audiences; ability to work independently and within a team environment; skilled in explaining complex concepts and processes in a clear and concise manner
Proficient in using various digital tools and platforms for creating and delivering communication materials (MS office tools, Adobe Certification in change management methodologies, such as Prosci, ADKAR, or Kotter is desirable Knowledge/certification of continuous improvement concepts including Six Sigma, Lean, value stream mapping is desirable
Education: Bachelors degree in communication, marketing, or a related field (preferably in pharmacy or life sciences); Additionally, relevant advanced/postgraduate degree in life sciences/pharmacy/business administration/similar discipline is desirable
Languages: Excellent knowledge of English language (spoken and written)
Why choose us
Bring the miracles of science to life alongside a supportive, future-focused team
Discover endless opportunities to grow your talent and drive your career, whether its through a promotion or lateral move, at home or internationally
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeksgender-neutral parental leave
Play a key role in shaping and optimizing our content strategy, driving business growth and achieving impactful results

Better is out there
Better medications, better outcomes, better science
But progress doesnt happen without people people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen
So, lets be those people

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi
com!
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