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Associate - Account Management
Sutherland Global Services
posted 1 day ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Consultant is responsible for delivering outstanding customer experience via email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.
You would be responsible for -
- Resolving requests/inquiries made by customers via email, chat or Social
- Achieving contact center statistics and SLAs (contractual metrics)
- Adhering to non-disclosure agreement & data security policies
- Completing upskilling & e-courses mandated by each program
- Attending coaching sessions & ensure feedback is implemented
- 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage
- Eligibility Criteria : Any full time HSC/UG/PG Graduate (Arts / Science / Commerce / Engineering / Pharma / MBA / MCA) - 2025 Passout can apply
- Other Additional Skills required:
- Excellent verbal
Employment Type: Full Time, Permanent
Read full job description
What people at Sutherland Global Services are saying
Rating based on 12 Accounts Manager
reviews
Anonymous · Production, Manufacturing & Engineering
in Thane
Likes
The only thing is best team manger Mark attendance on behalf of associates.
Dislikes
If one is indulge with manager and mangment they will give u boost and promotions.scores and koi is not mandatory ,performance doesn't matter here you should have skills of licking well.
- Salary - Poor
+6 more
Accounts Manager salary at Sutherland Global Services
reported by
66
employees
with 1-17
years exp.
₹3.4
L/yr - ₹16.2
L/yr
At par with the average Accounts Manager Salary in India
View more details
What Sutherland Global Services employees are saying about work life
based on 7.7k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Sutherland Global Services Benefits
Submitted by Company
Worklife Balance Perks & Bonuses Employees Allowance Paid Vacation Food Vouchers Health insurance
Submitted by Employees
View more benefits 
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