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Associate - Account Management
0-2 years
Hyderabad / Secunderabad
1 vacancy
Associate - Account Management
Sutherland Global Services
posted 1 day ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat.
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Skills Required:
- Good verbal and written communication skills in English.
- Strong customer service mindset with active email communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- Basic user-level knowledge of Windows operating systems.
- Familiarity with email etiquette and multi-channel communication (Email,Chat & Voice).
- High school diploma or equivalent and above.
- 0-2 years of experience (freshers welcome!).
Work Location:
- Location: Work from Office - 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089
- Shift: Rotational shifts-includes both day and night
- 5 days of work,2 day-rotational off
Additional Information:
- A fast-paced, global work environment where your voice matters.
- Skills for life: problem-solving, professionalism, adaptability, and communication.
- A team that feels like family and celebrates every win big or small.
- A platform to grow quickly within a global MNC with learning and development opportunities.
- Recognition and rewards as you shape your career journey.
12th & Above
Employment Type: Full Time, Permanent
Read full job description
What people at Sutherland Global Services are saying
Rating based on 12 Accounts Manager
reviews
Anonymous · Production, Manufacturing & Engineering
in Thane
Likes
The only thing is best team manger Mark attendance on behalf of associates.
Dislikes
If one is indulge with manager and mangment they will give u boost and promotions.scores and koi is not mandatory ,performance doesn't matter here you should have skills of licking well.
- Salary - Poor
+6 more
Accounts Manager salary at Sutherland Global Services
reported by
66
employees
with 1-17
years exp.
₹3.4
L/yr - ₹16.2
L/yr
At par with the average Accounts Manager Salary in India
View more details
What Sutherland Global Services employees are saying about work life
based on 7.7k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Sutherland Global Services Benefits
Submitted by Company
Worklife Balance Perks & Bonuses Employees Allowance Paid Vacation Food Vouchers Health insurance
Submitted by Employees
View more benefits 
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