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326 Sutherland Global Services Jobs
Associate - Customer Service
0-6 years
₹ 1L/yr - 4.3L/yr (AmbitionBox estimate)
Kochi
1 vacancy
Associate - Customer Service
Sutherland Global Services
posted 2 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Resolving requests/inquiries made by customers via email, chat or Social
- Achieving contact center statistics and SLAs (contractual metrics)
- Adhering to non-disclosure agreement & data security policies
- Completing upskilling & e-courses mandated by each program
- Attending coaching sessions & ensure feedback is implemented
- 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage
- Eligibility Criteria : Any full time HSC/UG/PG Graduate (Arts / Science / Commerce / Engineering / Pharma / MBA / MCA) - 2025 Passout can apply
- Other Additional Skills required:
- Excellent verbal
Employment Type: Full Time, Permanent
Read full job description What people at Sutherland Global Services are saying
Rating based on 412 Customer Service Associate
reviews
Anonymous · Customer Success, Service & Operations
in Chennai
They way we can gain knowledge my learning certain things about the process by individual
- Salary - Good
Job security is a main concern and there is no certain growth by encouraging the employees
- Job security - Poor
Customer Service Associate salary at Sutherland Global Services
What Sutherland Global Services employees are saying about work life
Sutherland Global Services Benefits
Worklife Balance Perks & Bonuses Employees Allowance Paid Vacation Food Vouchers Health insurance 
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