Collection Specialist

Hi Connections,
Hiring Collections Specialist

Work From Home

Key Skill: Collections, Good Communication, International Voice

Mandatory Skill: Good Communication, Graduate

Freshers Can Apply

Preferred Locations : Tamil Nadu, Chennai, Bangalore, Cochin, Bhopal, Hyderabad, Mumbai

1. Review open accounts from the daily Ageing report

2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations

3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements

4. Monitor customer payments activity to ensure receivables are collected in a timely manner

5.Ensure timely escalation in case of non-payment or no response

6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner

7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client

8. Assists with the cleanup of UC's (unapplied credits), short paid invoices

9. Send Dunning letter to customers to make the payment of delinquent accounts

10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis

11.Update Daily/Weekly trackers and perform self-quality check

12.Adherence to Control and Compliance

13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any

14. Follow and update the Standard Operating Procedure (SOP)

15. Active participation in Learning & Developments

16.Involve in Process Improvements and its implementation

17.Comply with all Internal and External Service Level Agreement & Key Performance Index requirements

18. Interact and Coordinate with the support functions teams

19. Preparing questionnaires along with training team for Internal Assessment

20.Adherence to Control and Compliance and collate related documents towards external / internal audit

21. Acting as a backup to the Team lead as and when required

Interested Kindly Ping / Call @ 9791385843

Kindly drop your Resume @ Abinaya.Manoharan@Sutherlandglobal.com

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