Vendor Governance

Position: Vendor Governance Location: NCR[Gurugram/Noida] Key

• Responsibilities: Monitor day-to-day vendor performance against agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Read and interpret vendor contracts to extract critical terms including SLA obligations, penalty clauses, renewal triggers, and scope boundaries.
• Ensure contractual terms and obligations are being met by vendors consistently. Track and manage vendor non-compliances; initiate and support enforcement actions such as invoking penalties or escalations in alignment with contract terms.
• Maintain detailed contract and performance compliance trackers; highlight deviations and follow up for closure. Coordinate with internal stakeholders ( Service line owners, Finance, Sourcing ) for alignment on contractual terms, changes, or disputes. Support in execution and renewal of contracts, including preparation of contract change notes or addendums. Participate in periodic vendor performance reviews and governance forums; ensure data-driven insights and contract-backed feedback. Maintain accurate documentation and records of vendor obligations, penalty records, and performance assessments.

Key Skills & Experience:

• 35 years of experience in vendor governance, contract operations, or vendor performance management, preferably in IT domain.
• Strong ability to analyse and interpret contract documents, with a clear understanding of SLA structures, penalty triggers, and compliance requirements. Working knowledge of procurement processes, contract lifecycle management (CLM) tools, or platforms like ServiceNow, SAP Proficiency in MS Excel and PowerPoint for reporting and dashboards.
• Strong communication, attention to detail, and stakeholder management skills.