Desktop Support Engineer L2 || Alwar

Role & responsibilities

Primary Role: 1. Acts as the first point of contact of IT Support for all staff across the

network and assigned departments

2. Troubleshoots technical issues to speedily resolve user problems.

Escalates to Team Leader and/or vendor as required.

3. Follows laid down guidelines and schedules for data backup, restore

planning and recovery management.

4. Expedites the repair of hardware faults and software configuration

problems, notifying or forwarding to relevant suppliers in a timely

manner.

5. Provides technical assistance to project teams and individual users and

undertakes technical project roles as and when required.

6. Installs and configures operating systems and software to agreed

standards under the direction of the Team Leader.

7. Assists ongoing development and implementation of related

departmental policies and procedures, including appropriate controls

around organizational change management.

8. Assists in Asset/ Inventory Management.

9. Keeps abreast of IT developments in industry and shares knowledge and

suggestions to improve processes and policies as applicable.

Secondary Role: 1. Adopts the Dr. Oetker culture of professionalism, integrity, effectiveness

and dynamic attitude contributing to an internal environment of

teamwork and promotes a positive brand image to our external

customers.

2. Steps in for other areas of IT categories to ensure seamless working in

the department, when required.

3. Proactively shares information and market trends with the team

internally and beyond the department to ensure maximum benefit to

the organization

Educational

Qualification/Experience:

1. Graduation in any field (preferably IT).

2. Advanced degree/diploma/certification is considered a plus (Unix, WAN,

LAN, Windows Server, Windows Desktop, Microsoft Office, Microsoft

SharePoint, Microsoft Exchange Server, Microsoft SQL Server).

3. Minimum two years of relevant work experience.

4. Knowledge of current enterprise server hardware, operating systems,

Dr. Oetker India Pvt. Ltd.

Prepared by Human Resources - For internal use only/confidential

development tools, security systems, data center and distributed

operations.

Key Competencies: 1. Decent oral and written communication skills.

2. Ability to investigate issues and requirements, identify and prioritize

appropriate solutions.

3. Detail and process oriented.

4. Driven by timelines and schedules.

5. Good documentation abilities.

6. Customer service mindset.

7. Demonstrated Ownership” behavior.

Key Result Areas: 1. Internal customer satisfaction.

2. Quality and frequency of initiatives.

3. Timely and detailed documentation.

4. Troubleshooting effectiveness.

5. Timely implementation of IT processes and schedules.

Preferred candidate profile