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Teleperformance
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353 Teleperformance Jobs
Customer Support Executive
0-2 years
₹ 0.5L/yr - 3L/yr
Gurgaon / Gurugram
100 vacancies
Customer Support Executive
Teleperformance
posted 4 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Roles and Responsibilities
- Handle customer inquiries via phone calls, emails, or chats to resolve their issues and concerns.
- Provide accurate and timely resolutions to customers' problems while maintaining a high level of professionalism.
- Collaborate with internal teams to escalate complex issues and ensure seamless resolution.
- Maintain records of all interactions with customers using CRM software.
- Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
Desired Candidate Profile
- 0-2 years of experience in BPO voice process (customer support) or similar industry.
- Excellent communication skills in English language (written & spoken).
- Ability to work on rotational shifts including evenings, nights, weekends, and holidays as per business requirements.
- Strong problem-solving skills with attention to detail and ability to multitask effectively.
send your CVs on:
aditi.bhadouria@teleperformancedibs.com
8830191790
Employment Type: Full Time, Permanent
Read full job description What people at Teleperformance are saying
Rating based on 872 Customer Support Executive
reviews
Anonymous · BFSI, Investments & Trading
in Noida
The worst thing is that the company management is worst and the cab facility is of worst kind, sometimes cab is not scheduled at all and Cab manager will directly refuse to take any action or help you
- Skill development - Good
Worst company of all and toxic enviroment
- Job security - Bad
Customer Support Executive salary at Teleperformance
What Teleperformance employees are saying about work life
Teleperformance Benefits
View more benefits
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