Customer Support Executive

Role & responsibilities:

• Understand customer needs and promote products or service effectively.
• Meet KPIs
• Handle customer inquiries and provide product information.
• Receive, document and track customer complaints via phone, email and any other source
• Investigate and analyze complaints to understand the root cause and identify potential solutions
• Communicate with customers to empathetically understand their concerns and provide appropriate solutions
• Liaise with internal team and partners to resolve customer complaints and ensure timely resolution
• Maintain accurate records of complaints and their resolution for reporting and analysis purposes
• Identify trends in complaints and provide feedback to relevant departments to improve products or services
• Continuously seek opportunities to improve the complaint resolution process and enhance customer satisfaction
• Collaborate with other team members to ensure a consistent and high-quality customer experience
• 24/7 shifts.

Preferred qualification:

• Graduates can apply.
• Fresher & Experience both can apply

Requirements:

• Strong communication and interpersonal skills.
• Ability to work in flexible environment.
• Excellent Communication
• Good problem-solving and analytical abilities

About the Process:

• 6 days working.
• Day shifts for girls

Perks and benefits:

• Comprehensive Training and Ongoing development opportunities.
• Career advancement and growth within the company.
• Supportive and collaborative work environment.

How to Apply:

Please send your resume on number mentioned below:

8826856803

Regards,
Brinda HR