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Technical Support Specialist (Help Desk)
3-8 years
₹ 3L/yr - 6L/yr
Mumbai
2 vacancies
Technical Support Specialist (Help Desk)
Unity Small Finance Bank
posted 4 days ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Role & responsibilities
Handling escalated tickets from the first line Customer Support team
- Be a POC for all ongoing mass failures and critical escalations
- Working in HelpDesk board to perform pre-investigation on issues, classify accordingly, and
assign to a relevant internal/external team
- Stakeholder management in order to get escalations addressed properly
- Maintaining all Team-related KPIs on an expected service delivery level
- Supporting customer facing teams with any technical related queries
Preferred candidate profile
2+ year experience as Technical support Specialist (Help Desk) preferably at a high-growth tech
startup in the financial services space
- Previous experience in customer facing teams
- Have strong analytical, communication, and organizational skills.
- Exhibit strong attention to detail, able to spot patterns or anomalies and investigating them to
confirm or discard your suspicions
- The ability to explain complex issues in an easy and understandable manner
- Experience in Data analytics, working with mid data volumes
- Strong oral and written communication skills
- Ability to work well independently as well as the ability to work well with stakeholders
- Bachelors Degree, preferably in Computer science or related
- Willing to work Nights and Weekends on a rotating shift basis
Email ID- ext.monika.agarwal@unitybank.co.in
Employment Type: Full Time, Permanent
Read full job description
What people at Unity Small Finance Bank are saying
What Unity Small Finance Bank employees are saying about work life
based on 734 employees
Strict timing
Monday to Saturday
Within city
Day Shift
Unity Small Finance Bank Benefits
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