Customer Service Executive, Relationship Officer & Manager

Looking for localized candidates having exposure with branch banking and other TPP products.

Role & responsibilities

• Manager Cash position in branch
• Cash Vault Management
• Assist customers with cash withdrawal (cheque encashment) and cash deposit
• Processing Payments
• Processing Fund transfer, NEFT, RTGS, Demand Drafts / Pay order
• Custodian of Debit cards, Cheque Books
• Issuance of return cheques
• Passbook Updation
• Issuance of statements
• Issuance of bank stamped statement and other certificates like TDS, 15G, 15H etc.
• Checking Statements
• Updating Account Details by managing customer Instructions
• Being a customer interfacing role, they will also be responsible for attending & resolving customer complaint
• Currency check for soiled / counterfeit notes
• Manage exchange and returns of notes
• Review cash accounts on a daily basis
• Maintain transaction records as per bank's guidelines
• End of Day and End of month reconciliation of Bank vault cash and petty cash.
• Lead generation for Banking products and 3rd Party Products
• Error free processing of Cash
• Locker Operations
• Adherence to Bank and Regulatory guidelines
• Individually acquire and nurture relationships of the bank through all banking products
• Generate new business to achieve defined sales targets
• Build and deepen relationships with existing Customers to achieve increase in share of wallet and revenues.
• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
• Manage relationships of an existing portfolio of clients to up-sell and cross-sell different products of the bank with main focus on Wealth.
• Manage the portfolio to de-risk against attrition and achieve stability of book.
• Manage the key performance indicators at the highest level.
• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
• Achieve the Targets set in terms of product mix.
• Achieve best in class productivity in order to maximize the efficacy of the sales process.
• Achieve the budgeted cross sell targets.
• Aggressive Sales call plans to acquire large prospective customers through referrals.
• Awareness of all regulatory and compliance guidelines and policies (particularly in relation to high value transactions)
• Ensure compliance with these policies and procedures on an ongoing basis.
• Any suspicious transaction must immediately be reported to the supervising officer.
• Get additional New to the bank Customers (NTBs)
• Generate new customer leads through various channels
• Proactively identify sales prospects and conduct business development activities
• Follow up on new leads and referrals to generate business
• Achieving the monthly sales targets, cross sell assets and fee products
• Follow various internal guidelines and procedures of the bank
• Ensure customer satisfaction through regular engagement and enhance customer wallet share.
• Resolve customer queries/issues and facilitate customer service