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25 Unity Small Finance Bank Jobs
Customer Support Specialist - Operations and Support
2-7 years
₹ 1.25L/yr - 4.5L/yr
Mumbai
10 vacancies
Customer Support Specialist - Operations and Support
Unity Small Finance Bank
posted 4 days ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Role & responsibilities
- Providing an outstanding and remarkable customer support experience via various
communication channels (chat, phone, email, social media platforms)
- Representing our Product online at all times
- Provide accurate, valid, and complete information by using all available resources within the
company
- Active collaboration with internal/external stakeholders to tackle any customers' issues
- Escalating and highlighting critical issues to the respective teams
- Taking ownership of issues, performance and service delivery
- Maintaining proper level of product and process knowledge
- Following team and individual KPIs targets (SLAs, Quality, Productivity etc.)
Preferred candidate profile
2+ years of customer service experience preferably at a high-growth tech startup in the financial
services space
- Strong desire to help others is required and a good sense of humor is highly preferred ;)
- Outstanding oral and written communication skills, including sound presentational skills and
fast+accurate typing ability
- Ability to work well independently as well as the ability to work well with stakeholders
- Bachelors Degree
- Willing to work Nights and Weekends on a rotating shift basis
Employment Type: Full Time, Permanent
Read full job description
What people at Unity Small Finance Bank are saying
What Unity Small Finance Bank employees are saying about work life
based on 734 employees
Strict timing
Monday to Saturday
Within city
Day Shift
Unity Small Finance Bank Benefits
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