WebCastle - Head - Sales & Operations (3-5 yrs)

WebCastle Media Pvt Ltd is hiring a dynamic and experienced Head of Sales and Operations for StoreDaDa, a fast-growing eCommerce technology platform.

This strategic leadership role bridges sales, operations, and technology, ideal for a seasoned IT sales professional with a deep understanding of eCommerce, team management, and customer success.

Youll be responsible for driving revenue growth, optimizing operational performance, and enhancing the overall customer journey across StoreDaDas domestic and international markets.

Key Responsibilities:

Business Development & Market Expansion

- Proactively identify and capitalize on growth opportunities in both Indian and international eCommerce markets.

- Analyze market trends, customer behavior, and competitive landscape to develop strategic go-to-market plans.

- Collaborate with marketing to strengthen brand visibility and generate high-quality leads.

Sales Leadership

- Lead and mentor the sales team to achieve ambitious revenue targets.

- Design and implement effective sales strategies tailored for both domestic and global markets.

- Foster relationships with key clients, partners, and stakeholders to drive business growth.

Operational Management

- Oversee daily operations across multiple departments including Sales, Technology, Customer Support, and Logistics.

- Ensure alignment of operational workflows with strategic business objectives.

- Monitor KPIs and implement continuous improvement practices to optimize productivity and service delivery.

Technology Integration & Product Oversight

- Ensure seamless integration of StoreDaDas technological stack with sales and customer service processes.

- Coordinate with product and engineering teams to maintain optimal product performance and uptime.

- Supervise customer onboarding processes to ensure a smooth and user-friendly experience.

Customer Success & Retention

- Drive initiatives to improve customer acquisition, engagement, and long-term retention.

- Gather and analyze customer feedback to continuously improve service delivery and customer satisfaction.

- Act as a voice of the customer internally to influence product and service enhancements.

Brand Strategy & Market Positioning

- Work closely with the leadership and marketing teams to strengthen StoreDaDas brand positioning in the eCommerce ecosystem.

- Represent the company at industry events, conferences, and partnerships to expand market presence and brand trust.

Required Skills & Qualifications:

- Excellent Communication: Strong verbal and written communication skills, with the ability to inspire and lead cross-functional teams.

- IT Sales Expertise: Proven track record of success in IT/eCommerce sales, with demonstrable results in revenue growth and market expansion.

- Technical Acumen: Solid understanding of technology, including modern IT stacks, APIs, cloud infrastructure, and eCommerce platforms.

- Operational Excellence: Experience managing operations across multiple functions, with a focus on process optimization, scalability, and customer satisfaction.

- Leadership & Team Management: Strong leadership abilities with experience building, coaching, and retaining high-performance teams.

- Strategic Thinking: Ability to translate business goals into actionable strategies and execute them efficiently in a dynamic environment.

Preferred Experience:

- 7+ years of experience in IT/eCommerce sales and operations.

- Experience with international market expansion and cross-border commerce.

- Exposure to startup or high-growth environments preferred.