Senior Associate/Lead Associate- Order To Cash (Collections)

• Functional knowledge
• Understands application of the principles in the defined tasks related to order to cash process.
• Able to handle tasks allocated (Collections/Cash Application) independently as per the specific client process and ensures compliance in terms TAT and accuracy.
• SAP experience is Mandatory
• Collector:
• Voice calling
• Dispute Management
• Customers account Reconciliation
• Customer Orientation
• Ability to understand client expectations and requirements
• Strives to adhere and improve performance on SLA's and deliverables to customer, including ownership of solution oriented, effective communication of issues raised, findings and proposed resolution
• Ability to maintain relationships with relevant line manager / counterparts / Stakeholders Accountability:
•  Has complete clarity about expectations from self, measurable of the same and own role; delivers upon these
• Collaboration & Teamwork
• Understands and works towards the common goals of the organization rather than getting confined to own silo
• Resolves conflicts at his / her level; escalates if required.
• Displays good collaborative spirit
• Does not resist change management
• Addresses problems and finds solutions by working within and between WNS teams, including consultation with and/or escalation to other towers when required.Analytical Thinking & Problem Solving:
• Identifies anomalies, errors, and aberrations in output
• Dives into problem areas to identify root causes and attempts to apply a range of contexts and scenario to identify possible causes of the aberrations and identifies solutions
• Proposes and supports implementation of process improvements
• Excellent Communication skills
• Participates actively in team meetings; articulates thoughts clearly
• Listens with attention and builds own understanding
• Demonstrates requisite verbal and written communication skills

Job Location: Pune (Viman Nagar)

Shift Timing: UK Shift (2:30pm to 11:30pm)