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180 Yes Bank Jobs
Call Centre Manager- Credit Card Collection- Yes Bank ltd.
Yes Bank
posted 1 day ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Role & responsibilities
You may please refer below Job Description for Call center manager
- Should have relevant experience of Managing External / Internal Call center with minimum capacity of 50 Tele-callers , 1 Process / Floor manager & 2/3 Team Leaders.
- To Have appropriate Dialer knowledge ( Like Campaign Strategy , Predictive , Preview & Manual Calling ).
- Basic knowledge to review Dialer reports / MIS’s.
- Meeting Bucket wise Resolution and rollback targets month on month for the locations managed.
- Ensuring 100% coverage of accounts and appropriate feedback trails in system.
- To clear all audits (Internal/ ORM/ External/ CST) with NIL critical observations.
- To resolve all complaints within prescribed TAT. Adherence to all processes pertaining to collections in the locations managed.
Employment Type: Full Time, Permanent
Read full job description
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What Yes Bank employees are saying about work life
based on 8.6k employees
Strict timing
Monday to Saturday
Within city
Day Shift
Yes Bank Benefits
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