Add office photos

Engaged Employer
IntouchCX
2.8
based on 2.1k Reviews

Video summary
Company Overview
Company Locations
Working at IntouchCX
Company Summary
Overall Rating
2.8/5
based on 2.1k reviews

22% below
industry average

Critically rated for
Promotions, Job security, Work satisfaction
Work Policy

Work from office
55% employees reported

Rotational Shift
65% employees reported

Strict timing
52% employees reported

No travel
67% employees reported
View detailed work policy
Top Employees Benefits
Office cab/shuttle
120 employees reported
Job/Soft skill training
84 employees reported
Cafeteria
51 employees reported
Health insurance
41 employees reported
View all benefits
About IntouchCX
Founded in2001 (24 yrs old)
India Employee Count1k-5k
Global Employee Count10k-50k
HeadquartersWinnipeg, Manitoba, Canada
Office Locations
Websiteintouchcx.com
Primary Industry
Other Industries

View in video summary
We have built a culture around our people. By empowering our team members, we exceed your customers' expectations. A win for you is a win for us. Our solutions deliver unmatched customer experiences and actionable insights while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners. Our 10 Things are the guiding principles that challenge us to lead with purpose and drive. They inform every team member, of every solution and every goal. As a company and as individuals, we know our ‘why’ and are driven to achieve it every day. It’s what helps us go above and beyond to guide our clients and each other. While we have bold growth goals, we’ll never sacrifice the thing that makes us who we are: our soul. It continues to shape our culture and partnerships. We work in a dynamic, ever-changing environment. We work with purpose and seize opportunities to set new industry standards.
Report error
IntouchCX Ratings
based on 2.1k reviews
Overall Rating
2.8/5
How AmbitionBox ratings work?

5
582

4
376

3
339

2
195

1
645
Category Ratings
2.7
Company culture
2.7
Salary
2.7
Work-life balance
2.7
Skill development
2.6
Work satisfaction
2.5
Job security
2.4
Promotions
IntouchCX is rated 2.8 out of 5 stars on AmbitionBox, based on 2.1k company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at IntouchCX
based on 2.1k reviews
3.0
Rated by 662 Women
Rated 2.9 for Company culture and 2.9 for Skill development
2.8
Rated by 1.4k Men
Rated 2.7 for Work-life balance and 2.7 for Company culture
Work Policy at IntouchCX
based on 388 reviews in last 6 months

Work from office
55%

Hybrid
36%

Permanent work from home
9%
IntouchCX Reviews
Top mentions in IntouchCX Reviews
+ 5 more
Compare IntouchCX with Similar Companies
![]() | ![]() Change Company | ![]() Change Company | ![]() Change Company | |
---|---|---|---|---|
Overall Rating | 2.8/5 based on 2.1k reviews | 3.9/5 based on 32.6k reviews | 4.7/5 based on 24.9k reviews | 3.7/5 based on 28.5k reviews |
Highly Rated for | ![]() No highly rated category | Skill development Work-life balance Job security | Salary Skill development Work-life balance | Job security |
Critically Rated for | Promotions Job security Work satisfaction | ![]() No critically rated category | ![]() No critically rated category | Promotions Salary |
Primary Work Policy | Work from office 55% employees reported | Work from office 59% employees reported | Work from office 88% employees reported | Work from office 74% employees reported |
Rating by Women Employees | 3.0 Average rated by 662 women | 3.7 Good rated by 9.8k women | 4.7 Excellent rated by 7.2k women | 3.7 Good rated by 8.3k women |
Rating by Men Employees | 2.8 Poor rated by 1.4k men | 4.0 Good rated by 21.2k men | 4.7 Excellent rated by 17.3k men | 3.7 Good rated by 18.9k men |
Job security | 2.5 Poor | 3.8 Good | 4.6 Excellent | 4.0 Good |
View more
IntouchCX Salaries
IntouchCX salaries have received with an average score of 2.7 out of 5 by 2.1k employees.
E Support Officer
(1.4k salaries)

Unlock
₹1.5 L/yr - ₹5 L/yr
Senior E Support Officer
(659 salaries)

Unlock
₹1.9 L/yr - ₹4.9 L/yr
Senior Consultant
(351 salaries)

Unlock
₹3 L/yr - ₹5.6 L/yr
Quality Analyst
(269 salaries)

Unlock
₹1.4 L/yr - ₹6.3 L/yr
Team Lead
(257 salaries)

Unlock
₹3 L/yr - ₹9 L/yr
Customer Support Executive
(238 salaries)

Unlock
₹1.5 L/yr - ₹4.6 L/yr
Senior Associate
(198 salaries)

Unlock
₹1.5 L/yr - ₹4.8 L/yr
Customer Service Executive
(165 salaries)

Unlock
₹1.7 L/yr - ₹4.6 L/yr
SME
(160 salaries)

Unlock
₹1.9 L/yr - ₹5.5 L/yr
Chat Support Executive
(104 salaries)

Unlock
₹1.8 L/yr - ₹4 L/yr
IntouchCX Interview Questions
A Senior Analyst was asked 11mo agoQ. Explain short-term forecasting.
A Senior E Support Officer was asked 10mo agoQ. Explain what customer support is.
A Customer Service Associate was asked 5mo agoQ. What do you know about customer support?
A Customer Service Executive was asked Q. This role requires strong typing skills.
An E Support Officer was asked 2mo agoQ. How would you troubleshoot a phone with a software issue?
IntouchCX Jobs
Popular Designations IntouchCX Hires for
Current Openings
IntouchCX Offices
Compare IntouchCX with

WNS
3.3

Infosys BPM
3.6

Conneqt Business Solutions
3.6

Quess
3.8

HGS
3.8

Omega Healthcare
3.7

Firstsource Solutions
3.6

R1 RCM
3.8

Conduent
3.4

Alldigi Tech
4.0

Foundever
3.5

TaskUs
3.2

TELUS Digital
3.7

Provana
4.0

TTEC India
3.7

Patra Corporation
3.7

iQor Global Services
3.4

QX Global Group
3.3

Bill Gosling Outsourcing India
3.5

Sykes Business Services Of India
3.4
Contribute & help others!
You can choose to be anonymous
Companies Similar to IntouchCX

Teleperformance
BPO, IT Services & Consulting, Software Product
3.9
• 32.6k reviews

Concentrix Corporation
BPO/KPO, Non-Profit, Recruitment, BPO, Software Product
3.7
• 28.5k reviews

iEnergizer
BPO/KPO, BPO, IT Services & Consulting
4.7
• 24.9k reviews

WNS
BPO/KPO, Consulting, Food Processing, BPO
3.3
• 13.1k reviews

Infosys BPM
Financial Services, BPO
3.6
• 10.7k reviews

Conneqt Business Solutions
BPO/KPO, BPO
3.6
• 9.4k reviews

3.7
• 5.4k reviews

Firstsource Solutions
BPO/KPO, BPO
3.6
• 5k reviews
IntouchCX FAQs
When was IntouchCX founded?
IntouchCX was founded in 2001. The company has been operating for 24 years primarily in the BPO sector.
Where is the IntouchCX headquarters located?
IntouchCX is headquartered in Winnipeg, Manitoba and has an office in Hyderabad / Secunderabad.
How many employees does IntouchCX have in India?
IntouchCX currently has more than 2,100+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in IntouchCX based on the number of reviews submitted on AmbitionBox.
Does IntouchCX have good work-life balance?
IntouchCX has a work-life balance rating of 2.7 out of 5 based on 2,100+ employee reviews on AmbitionBox. 55% employees rated IntouchCX 3 or below for work-life balance. This rating reflects a negative sentiment among employees for work-life balance. We encourage you to read IntouchCX work-life balance reviews for more details.
Is IntouchCX good for career growth?
Career growth at IntouchCX is rated as poor, with a promotions and appraisal rating of 2.4. 55% employees rated IntouchCX 3 or below on promotions / appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading IntouchCX promotions / appraisals reviews for more detailed insights.
What are the cons of working in IntouchCX?
Working at IntouchCX does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, job security and work satisfaction, based on 2,100+ employee reviews on AmbitionBox.
Stay ahead in your career. Get AmbitionBox app


Trusted by over 1.5 Crore job seekers to find their right fit company
80 Lakh+
Reviews
10L+
Interviews
4 Crore+
Salaries
1.5 Cr+
Users
Contribute to help millions
AmbitionBox Awards
Get AmbitionBox app

