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IntouchCXVerified

2.8
based on 2.1k Reviews
Video summary

Working at IntouchCX

Company Summary

Overall Rating

2.8/5
based on 2.1k reviews
highly rated categories
22% below
industry average
highly rated categories
Critically rated for

Promotions, Job security, Work satisfaction

Work Policy
Work from office
Work from office
55% employees reported
Rotational Shift
Rotational Shift
65% employees reported
Strict timing
Strict timing
52% employees reported
No travel
No travel
67% employees reported
View detailed work policy
Top Employees Benefits
Office cab/shuttle
Office cab/shuttle
120 employees reported
Job/Soft skill training
Job/Soft skill training
84 employees reported
Cafeteria
Cafeteria
51 employees reported
Health insurance
Health insurance
41 employees reported
View all benefits

About IntouchCX

Founded in2001 (24 yrs old)
India Employee Count1k-5k
Global Employee Count10k-50k
HeadquartersWinnipeg, Manitoba, Canada
Office Locations
Websiteintouchcx.com
Primary Industry
Other Industries
View in video summary
We have built a culture around our people. By empowering our team members, we exceed your customers' expectations. A win for you is a win for us. Our solutions deliver unmatched customer experiences and actionable insights while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners. Our 10 Things are the guiding principles that challenge us to lead with purpose and drive. They inform every team member, of every solution and every goal. As a company and as individuals, we know our ‘why’ and are driven to achieve it every day. It’s what helps us go above and beyond to guide our clients and each other. While we have bold growth goals, we’ll never sacrifice the thing that makes us who we are: our soul. It continues to shape our culture and partnerships. We work in a dynamic, ever-changing environment. We work with purpose and seize opportunities to set new industry standards.
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1000+ Followers

IntouchCX Ratings

based on 2.1k reviews

Overall Rating

2.8/5
How AmbitionBox ratings work?
5
582
4
376
3
339
2
195
1
645

Category Ratings

2.7

Company culture

2.7

Salary

2.7

Work-life balance

2.7

Skill development

2.6

Work satisfaction

2.5

Job security

2.4

Promotions

IntouchCX is rated 2.8 out of 5 stars on AmbitionBox, based on 2.1k company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at IntouchCX
based on 2.1k reviews
3.0
Rated by 662 Women
Rated 2.9 for Company culture and 2.9 for Skill development
2.8
Rated by 1.4k Men
Rated 2.7 for Work-life balance and 2.7 for Company culture

Work Policy at IntouchCX

based on 388 reviews in last 6 months
Work from office
55%
Hybrid
36%
Permanent work from home
9%

IntouchCX Reviews

Top mentions in IntouchCX Reviews

+ 5 more

Compare IntouchCX with Similar Companies

IntouchCX
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Highly Rated for
No highly rated category
Skill development
Work-life balance
Job security
Salary
Skill development
Work-life balance
Job security
Critically Rated for
Promotions
Job security
Work satisfaction
No critically rated category
No critically rated category
Promotions
Salary
Primary Work Policy
Work from office
55% employees reported
Work from office
59% employees reported
Work from office
88% employees reported
Work from office
74% employees reported
Rating by Women Employees
3.0
Average
rated by 662 women
3.7
Good
rated by 9.8k women
4.7
Excellent
rated by 7.2k women
3.7
Good
rated by 8.3k women
Rating by Men Employees
2.8
Poor
rated by 1.4k men
4.0
Good
rated by 21.2k men
4.7
Excellent
rated by 17.3k men
3.7
Good
rated by 18.9k men
Job security
2.5
Poor
3.8
Good
4.6
Excellent
4.0
Good
View more

IntouchCX Salaries

IntouchCX salaries have received with an average score of 2.7 out of 5 by 2.1k employees.

E Support Officer

(1.4k salaries)
Unlock
₹1.5 L/yr - ₹5 L/yr

Senior E Support Officer

(659 salaries)
Unlock
₹1.9 L/yr - ₹4.9 L/yr

Senior Consultant

(351 salaries)
Unlock
₹3 L/yr - ₹5.6 L/yr

Quality Analyst

(269 salaries)
Unlock
₹1.4 L/yr - ₹6.3 L/yr

Team Lead

(257 salaries)
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₹3 L/yr - ₹9 L/yr

Customer Support Executive

(238 salaries)
Unlock
₹1.5 L/yr - ₹4.6 L/yr

Senior Associate

(198 salaries)
Unlock
₹1.5 L/yr - ₹4.8 L/yr

Customer Service Executive

(165 salaries)
Unlock
₹1.7 L/yr - ₹4.6 L/yr

SME

(160 salaries)
Unlock
₹1.9 L/yr - ₹5.5 L/yr

Chat Support Executive

(104 salaries)
Unlock
₹1.8 L/yr - ₹4 L/yr

IntouchCX Interview Questions

A Senior Analyst was asked 11mo agoQ. Explain short-term forecasting.
A Senior E Support Officer was asked 10mo agoQ. Explain what customer support is.
Get interview-ready with top interview questions and answer
A Customer Service Associate was asked 5mo agoQ. What do you know about customer support?
A Customer Service Executive was asked Q. This role requires strong typing skills.
An E Support Officer was asked 2mo agoQ. How would you troubleshoot a phone with a software issue?

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IntouchCX FAQs

When was IntouchCX founded?
IntouchCX was founded in 2001. The company has been operating for 24 years primarily in the BPO sector.
Where is the IntouchCX headquarters located?
IntouchCX is headquartered in Winnipeg, Manitoba and has an office in Hyderabad / Secunderabad.
How many employees does IntouchCX have in India?
IntouchCX currently has more than 2,100+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in IntouchCX based on the number of reviews submitted on AmbitionBox.
Does IntouchCX have good work-life balance?
IntouchCX has a work-life balance rating of 2.7 out of 5 based on 2,100+ employee reviews on AmbitionBox. 55% employees rated IntouchCX 3 or below for work-life balance. This rating reflects a negative sentiment among employees for work-life balance. We encourage you to read IntouchCX work-life balance reviews for more details.
Is IntouchCX good for career growth?
Career growth at IntouchCX is rated as poor, with a promotions and appraisal rating of 2.4. 55% employees rated IntouchCX 3 or below on promotions / appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading IntouchCX promotions / appraisals reviews for more detailed insights.
What are the cons of working in IntouchCX?
Working at IntouchCX does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, job security and work satisfaction, based on 2,100+ employee reviews on AmbitionBox.
IntouchCX Overview
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