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IntouchCX
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IntouchCX Customer Service Associate Interview Questions and Answers
5 Interview questions
Customer support involves assisting customers with their inquiries, issues, and feedback to ensure a positive experience.
Providing timely and accurate responses to customer inquiries
Resolving customer issues and complaints effectively
Offering product or service recommendations based on customer needs
Collecting and analyzing customer feedback to improve products or services
Maintaining a positive and professional at...
The room is spacious with large windows, a cozy fireplace, and comfortable furniture.
Spacious with large windows
Cozy fireplace
Comfortable furniture
Enthusiastic customer service associate with a passion for helping others and resolving issues efficiently.
Background: I have over three years of experience in customer service roles, where I honed my communication skills.
Skills: Proficient in handling customer inquiries and complaints, ensuring a positive experience.
Achievements: Successfully reduced customer wait times by 20% in my previous role through effectiv...
Draft a mail to inform a customer about their delayed order.
Apologize for the delay and explain the reason
Provide an estimated delivery date
Offer compensation or discount for the inconvenience caused
Assure them of the quality of the product and their satisfaction
Provide contact information for any further queries
Customer service is providing assistance and support to customers, engaging in conversations to address their needs and concerns. Hyderabad is a city in India known for its rich history and culture.
Customer service involves actively listening to customers, empathizing with their issues, and finding solutions to meet their needs.
Engaging in conversations with customers helps build rapport and trust, leading to bett...
IntouchCX Customer Service Associate Interview Experiences
7 interviews found
Syed abrar
Selected
I applied via Approached by Company and was interviewed before Jan 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Write a topic with your own What is your memorable day
- Ans.
My memorable day was when I graduated from college.
Graduation day from college
Celebrating with family and friends
Feeling accomplished and proud
Reflecting on years of hard work and dedication
- Q2. Can you describe your previous experience?
(3 Questions)
- Q1. General Introduction
- Q2. Describe the room
- Q3. What you know about customer support
Interview Preparation Tips
IntouchCX HR Interview Questions
Bhuvi Reddy
Selected
I appeared for an interview in Sep 2023.
Test taken in website
(2 Questions)
- Q1. What is customer service, conversation with customer, tell about Hyderabad
- Ans.
Customer service is providing assistance and support to customers, engaging in conversations to address their needs and concerns. Hyderabad is a city in India known for its rich history and culture.
Customer service involves actively listening to customers, empathizing with their issues, and finding solutions to meet their needs.
Engaging in conversations with customers helps build rapport and trust, leading to better cu...
- Q2. Conversation with customer
(3 Questions)
- Q1. Tell about yourself
- Q2. Speak about Hyderabad
- Ans.
Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.
Famous for its iconic Charminar monument
Home to the historic Golconda Fort
Known for its biryani and haleem dishes
Hub for IT companies and tech industry
Has a mix of traditional and modern architecture
- Q3. Conversation with customer
Interview Preparation Tips
srikanth nani
Selected
I applied via Walk-in and was interviewed in Jan 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself
Akhilandeswari
Selected
I applied via Approached by Company and was interviewed before Dec 2023. There were 2 interview rounds.
Related to grammer and aptitude
(1 Question)
- Q1. Salary and shifts
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Mar 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Basic questions,what is good customer support.
- Q2. Draft a mail as per given scenario.
- Ans.
Draft a mail to inform a customer about their delayed order.
Apologize for the delay and explain the reason
Provide an estimated delivery date
Offer compensation or discount for the inconvenience caused
Assure them of the quality of the product and their satisfaction
Provide contact information for any further queries
(2 Questions)
- Q1. Why did you chose 24/7 intouch?
- Q2. What are your short term and long term goals?
- Ans.
My short-term goal is to excel in customer service, while my long-term goal is to advance into a leadership role within the company.
Short-term goal: Master the customer service processes and tools to provide exceptional support.
Example: I plan to complete all training modules within the first month to ensure I am fully equipped to assist customers.
Long-term goal: Aim for a supervisory position to lead a team and enhanc...
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Mar 2022. There were 4 interview rounds.
(1 Question)
- Q1. Typing speed test was done online.
(1 Question)
- Q1. Ops round was the third round
(2 Questions)
- Q1. Share details of your previous job.
- Q2. Tell me about yourself.
Interview Preparation Tips
Interview was good. But HR response was really bad. If possible 24/7 Intouch contact me. So that i can share the feedback of HR.
I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.
Its regarding grammar and chats
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
Customer Service Associate Interview Questions & Answers
Teleperformance
Anonymous
posted on 11 Feb 2022
I applied via Naukri.com and was interviewed before Feb 2021. There was 1 interview round.
(1 Question)
- Q1. Basic que like tell me about yourself and why u want to join teleperformance?
Interview Preparation Tips
what is empathy?
views on women empowerment?
what are the importance of customer service and why it is necessary?
Customer Service Associate Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 7 Nov 2019
I applied via Naukri.com
Interview Questionnaire
4 Questions
- Q1. Introduce yourself
- Ans.
Enthusiastic customer service associate with a passion for helping others and a strong background in communication and problem-solving.
I have over three years of experience in customer service roles, where I developed strong communication skills.
In my previous job, I handled customer inquiries and resolved issues efficiently, achieving a 95% satisfaction rate.
I am skilled in using CRM software to track customer interac...
- Q2. Some Q.About last experience
- Q3. Salary Expectations
- Ans.
I am looking for a competitive salary that reflects my skills and experience in customer service.
Based on my research, the average salary for a Customer Service Associate in this area is between $35,000 and $45,000.
I believe my previous experience in handling customer inquiries and resolving issues efficiently adds value, justifying a salary towards the higher end.
I am open to discussing a salary that aligns with the c...
- Q4. Are you do this job
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Conneqt Business Solutions
Anonymous
posted on 17 Dec 2020
I applied via Referral and was interviewed in Jun 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. The Very First question in any interview is Tell me about your self ?
- Q2. They asked from you Come to know about this Company
- Q3. Would you like to join immediately along with are you flexible be Time
- Ans.
I am eager to join immediately and am flexible with my schedule to meet the needs of the team and customers.
I can start immediately as I am currently not employed.
I am flexible with my hours; for example, I can work evenings or weekends if needed.
I understand that customer service often requires adaptability, and I am ready to adjust my schedule accordingly.
I am committed to providing excellent service, which may somet...
Interview Preparation Tips
Ability to work in team and perform better
IntouchCX Interview FAQs
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Overall Interview Experience Rating
based on 6 interview experiences
Difficulty level
Duration
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IntouchCX Customer Service Associate Reviews and Ratings
based on 30 reviews
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