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Zendesk
4.6
based on 4 Reviews
About Zendesk
Founded in2007 (18 yrs old)
India Employee Count--
Global Employee Count1k-5k
HeadquartersSan Francisco,California, United States
Office Locations
--
Websitezendesk.com
Primary Industry
Other Industries
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Zendesk is a customer service software company with support and sales products designed to improve customer relationships. We believe that every great customer relationship stems from a conversation, so we built a company that designs solutions to foster better customer relationships. Powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 170,000 customers across a multitude of industries in over 30 languages.
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Zendesk Ratings
based on 4 reviews
Overall Rating
4.6/5
How AmbitionBox ratings work?
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4
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3
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Category Ratings
5.0
Salary
4.8
Work-life balance
4.3
Company culture
4.3
Skill development
4.3
Work satisfaction
4.0
Promotions
3.6
Job security
Zendesk is rated 4.6 out of 5 stars on AmbitionBox, based on 4 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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Zendesk Reviews
Compare Zendesk with Similar Companies
|  Change Company |  Change Company |  Change Company | |
|---|---|---|---|---|
Overall Rating | 4.6/5 based on 4 reviews | 3.7/5 based on 5.7k reviews | 3.7/5 based on 4.4k reviews | 4.0/5 based on 3.4k reviews |
Highly Rated for | Salary Work-life balance Skill development | Work-life balance Job security | Company culture | Job security Work-life balance Company culture |
Critically Rated for |  No critically rated category | Promotions Salary | Promotions Work satisfaction | Promotions |
Primary Work Policy | - | Hybrid 73% employees reported | Hybrid 90% employees reported | Hybrid 88% employees reported |
Rating by Women Employees | - no rating available | 3.7 Good rated by 1.3k women | 3.8 Good rated by 1.1k women | 4.1 Good rated by 1.2k women |
Rating by Men Employees | - no rating available | 3.6 Good rated by 4k men | 3.6 Good rated by 3.1k men | 3.9 Good rated by 2.1k men |
Job security | 3.4 Average | 3.9 Good | 3.4 Average | 4.2 Good |
View more
Zendesk Salaries
Zendesk salaries have received with an average score of 5.0 out of 5 by 4 employees.
Senior Software Engineer
(7 salaries)
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₹25.5 L/yr - ₹35 L/yr
Architect
(4 salaries)
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₹35 L/yr - ₹40 L/yr
Staff Software Engineer
(4 salaries)
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₹43 L/yr - ₹1 Cr/yr
Service Consultant
(4 salaries)
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₹6 L/yr - ₹18 L/yr
Senior Data Engineer
(3 salaries)
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₹25 L/yr - ₹36.5 L/yr
Devops Engineer
(3 salaries)
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₹20 L/yr - ₹31 L/yr
Strategic Account Manager
(3 salaries)
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₹66.5 L/yr - ₹73.5 L/yr
Solution Consultant
(3 salaries)
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₹22 L/yr - ₹34 L/yr
Data Engineer 2
(3 salaries)
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₹26 L/yr - ₹30 L/yr
Marketing Automation Specialist
(2 salaries)
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₹10.4 L/yr - ₹13.2 L/yr
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Zendesk Jobs
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Zendesk News
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Ply: Build custom features without code
- Ply is a versatile business tool that enables building custom features for customers and teams without coding.
- Customer features include forms for routing leads, self-service options, onboarding, and checkout streamlining.
- Team features allow creating custom buttons and interfaces in apps like Gmail, Zendesk, and Salesforce to boost productivity.
- Ply AI simplifies AI model implementation, with 77% of users considering it their top tool for building AI solutions.
Dynamicbusiness | 9 Jul, 2025
Conveyor uses AI to automate the painful process of vendor security reviews and RFPs with AI
- Chas Ballew founded Conveyor to automate the vendor security and compliance review process using AI technology.
- Conveyor's AI agent can autonomously fill out over 90% of customer security questions accurately, saving time for customers.
- Conveyor was the first AI vendor fully deployed in production environments at companies like Zendesk, Atlassian, and Qualtrics.
- The startup's customer base includes well-known companies such as Workday, Netflix, and Zapier.
- Conveyor is now expanding its AI automation to handle requests for proposals (RFPs) to attract new customers and investors.
- The expansion into automating RFPs has helped Conveyor secure a $20 million Series B funding round led by SignalFire.
- Other startups like Loopio, Responsive, and Rohirrim are also developing software to address RFPs and security questions.
TechCrunch | 12 Jun, 2025
Work Smarter, Not Harder: Automation Tools You Need Now
- Automation tools have become essential in today's digital era to increase productivity by focusing on efficiency rather than effort.
- These tools help automate repetitive tasks for individuals and businesses, allowing them to concentrate on creativity and innovation.
- Automation tools are software applications that execute mundane activities with minimal human supervision, changing the game in various fields.
- Top automation tools include HubSpot, Buffer, Hootsuite, Zapier, Trello + Butler, Salesforce, Pipedrive, QuickBooks, FreshBooks, Expensify, Zendesk, Intercom, Notion AI, and Calendly.
- Automation tools enhance human work by allowing individuals to focus on tasks that require multi-faceted skills like emotional intelligence or creativity.
- Key benefits of using automation tools include increased efficiency, consistency, cost savings, scalability, and improved focus.
- To succeed with automation, start by identifying repetitive tasks, choosing the right tools, starting small, training your team, and monitoring and optimizing processes.
- The future of automation involves artificial intelligence and machine learning, where tools will not only execute tasks but also learn, adapt, and make decisions independently.
- Embracing automation tools is crucial for staying ahead in a rapidly changing world and offers a competitive advantage for individuals and businesses.
- Explore the available automation tools, start automating, and make every minute count for increased productivity and success.
Leadgrowdevelop | 8 Jun, 2025
Snowflake’s Openflow tackles AI’s toughest engineering challenge: Data ingestion at scale
- Snowflake has launched Openflow, a fully managed data ingestion service designed to simplify the process of mobilizing information for rapid AI deployment.
- Openflow uses connectors powered by Apache NiFi to pull any type of data from various sources and make it readily available in Snowflake’s AI Data Cloud.
- It supports 200+ ready-to-use connectors and processors, including services like Box, Google Ads, Microsoft SharePoint, Oracle, Salesforce Data Cloud, Workday, and Zendesk.
- Openflow aims to unlock new use cases for AI by analyzing a complete picture of enterprise data, including documents, images, and real-time events directly within Snowflake.
VentureBeat | 4 Jun, 2025
11 Best Customer Insight Tools & Platforms in 2025
- Customer insight tools collect, analyze, and manage customer data for understanding behavior and preferences.
- These tools monitor digital footprints, interactions, online behavior, purchase history, and social interactions.
- Customer insights platforms help in understanding customers individually, predicting behavior, and identifying conversion channels.
- Methods for gathering insights include usability testing, surveys, heatmaps, session recordings, and A/B testing.
- Top customer insight tools in 2025 include UXtweak, Google Analytics, Mixpanel, Hotjar, CrazyEgg, Google Trends, Kissmetrics, SurveyMonkey, Sprout Social, Zendesk, and Qualtrics.
- UXtweak offers usability testing, surveys, session recordings, and various testing features with ratings of 4.9/5 overall on Capterra.
- Google Analytics tracks customer engagement metrics and website performance for free.
- Mixpanel focuses on tracking web and mobile customer behavior with interactive reports and a free plan available up to 100,000 tracked users.
- Hotjar provides insights through heatmaps, session recordings, and feedback, with a free plan and plus plan starting at $39/month.
- CrazyEgg analyzes customer behavior with heatmaps, recordings, A/B testing, and traffic analysis, offering a 30-day free trial and plans starting at $24/month.
UX Tweak | 29 May, 2025
Parloa raises $120M at $1B valuation to expand enterprise AI agent platform
- Parloa GmbH, an AI customer experience startup, has raised $120 million at a $1 billion valuation to expand its platform across North America and Europe.
- Founded in 2018, Parloa offers the AI Agent Management Platform, allowing enterprises to deploy AI-powered customer service agents across voice, chat, and messaging channels, with integration capabilities with systems like Salesforce and Zendesk.
- Parloa's platform includes tools for testing and behavior evaluation, real-time translation, and suggested responses to enhance agent productivity and maintain quality customer service.
- The Series C funding was led by Durable Capital Partners LP, Altimeter Capital Management LP, and General Catalyst Group Management, bringing the total raised by Parloa to approximately $218 million.
Siliconangle | 7 May, 2025
Former New Zealand Prime Minister Jacinda Ardern says we should reframe how we think about AI
- Former New Zealand Prime Minister Jacinda Ardern spoke at the Zendesk Relate 2025 conference, discussing the need for rethinking AI.
- Ardern emphasized the importance of addressing concerns about AI's impact on the workforce and focusing on more clarity, guidance, and transparency.
- She believes that while jobs will be redefined, workers' value to organizations will remain constant, as AI still requires human input.
- Ardern emphasized the role of governments in protecting workers through initiatives such as income insurance and lifelong learning programs.
Tech Radar | 20 Apr, 2025
A comprehensive list of 2025 tech layoffs
- The tech industry has seen a significant wave of layoffs in 2025, following more than 150,000 job cuts across 549 companies in the previous year.
- Over 22,000 workers have already been laid off so far this year, with 16,084 cuts happening in February alone.
- The layoffs tracker monitors the impact of cutbacks on innovation, highlighting the human consequences amidst technological advancements.
- Tech companies like Automattic, Canva, and Northvolt have initiated layoffs, affecting hundreds to thousands of employees.
- Sequoia Capital plans to close its Washington office, while Siemens aims to let go of 5,600 jobs globally.
- Companies like Otorio, ActiveFence, and D-ID have also implemented significant workforce reductions.
- NASA is shutting down several offices, while companies like Wayfair, HPE, and TikTok are making substantial job cuts.
- HerMD, Zendesk, and Unity are among the organizations that have laid off employees in 2025.
- Major players like Amazon, Salesforce, and Meta have also announced layoffs, impacting thousands of workers.
- Notable layoffs include those at Stripe, Pocket FM, and SolarEdge Technologies, indicating a broader trend of restructuring and workforce reductions in the tech industry.
TechCrunch | 5 Apr, 2025
The latest AI breakthroughs businesses can’t ignore
- Hotwire Global launches Hotwire Spark to optimize brand discovery and visibility within AI search platforms.
- Envato introduces VideoGen to empower creatives in creating hyperrealistic, cinematic videos.
- Trusst AI partners with Amazon Web Services (AWS) to launch TrusstGPT for improving customer experiences through AI analytics and automation.
- Zendesk unveils AI-powered Resolution Platform to transform customer service through AI automation.
Dynamicbusiness | 3 Apr, 2025
AI Agents Are the Next Big Thing and Google, Alibaba, PWC and Microsoft Prove It
- AI agents are autonomous or semi-autonomous software programs designed to perform specific tasks or make decisions in real time based on input data.
- They incorporate technologies like NLP, machine learning, and computer vision, spanning applications in customer service, process automation, decision support, and data analysis.
- Google focuses on creating AI agents that enhance user experience by automating tasks and providing suggestions.
- Alibaba's DingTalk platform integrates AI agents like Tongyi Qianwen for tasks like document summaries and trip bookings.
- PwC's 'agent OS' platform enables communication and cohesion among AI agents to automate complex tasks.
- Microsoft integrates AI agents like Copilot for security tasks, Researcher for research, and Analyst for data processing in its products.
- Salesforce's Agentforce initiative allows for personalized AI agents across service, sales, marketing, and commerce sectors.
- Zendesk introduces AI-driven solutions like the Resolution Platform and advanced AI agents for enhanced customer support.
- LinkedIn's AI-powered hiring assistant streamlines recruitment tasks, benefiting companies like Siemens and Robert Walters.
- Industry leaders view AI agents as transformative for productivity, labor transformation, and commercial models based on outcomes.
Medium | 30 Mar, 2025
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Zendesk FAQs
When was Zendesk founded?
Zendesk was founded in 2007. The company has been operating for 18 years primarily in the Software Product sector.
Where is the Zendesk headquarters located?
Zendesk is headquartered in San Francisco,California.
What are the pros and cons of working in Zendesk?
Working at Zendesk comes with several advantages and disadvantages. It is highly rated for salary & benefits, work life balance and company culture. However, it is poorly rated for job security, based on 4 employee reviews on AmbitionBox.
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