Customer Care Representative Interview Questions and Answers

Customers buy from us because we offer quality products and excellent customer service.

• We offer a wide range of high-quality products to choose from.

• Our prices are competitive and affordable.

• We provide excellent customer service and support.

• We offer fast and reliable shipping and delivery options.

• We have a hassle-free return and exchange policy.

• We offer special promotions and discounts to our loyal customers.

Customer service representatives should possess excellent communication skills, empathy, problem-solving abilities, and patience.

• Excellent communication skills: Customer service representatives should be able to effectively communicate with customers, both verbally and in writing.

• Empathy: They should be able to understand and relate to the customer's feelings and concerns.

• Problem-solving abilities: Customer service representatives should be able to identify and resolve custom...read more

Basic banking terms include savings account, checking account, interest rate, loan, credit card, and ATM.

• Savings account: A bank account that earns interest on deposited funds.

• Checking account: A bank account used for everyday transactions.

• Interest rate: The percentage charged by a lender for borrowing money.

• Loan: Money borrowed from a bank or financial institution that must be repaid with interest.

• Credit card: A payment card issued by a bank that allows the cardholder to bor...read more

Good customer service means going above and beyond to meet the needs and expectations of the customer.

• Listening actively to the customer's concerns and needs

• Being empathetic and understanding towards the customer's situation

• Providing timely and accurate information or solutions

• Following up to ensure customer satisfaction

• Being courteous and respectful in all interactions

Gussa hue customers ko sambhalne ke liye shant rehna, unki baatein sunna aur samadhan pradan karna zaroori hai.

• Shant rahiye: Customer ki gussa ko samajhne ke liye pehle khud ko shant rakhein.

• Suno aur samjho: Customer ki samasya ko dhyan se suniye, unhe mehsoos karne dijiye ki aap unki baat samajh rahe hain.

• Empathy dikhaiye: Unki feelings ko samajhne ki koshish karein, jaise 'Mujhe samajh aata hai ki aapko kaisa mehsoos ho raha hai.'

• Samadhan pradan karein: Unki samasya ka tura...read more

Teleperformance is a global outsourcing company specializing in customer experience management.

• Teleperformance provides customer care, technical support, and sales services for various industries.

• The company operates in over 80 countries and has over 300,000 employees worldwide.

• Teleperformance is known for its focus on customer satisfaction and innovative technology solutions.

• Some of the clients of Teleperformance include major companies in telecommunications, retail, and fin...read more

Different ideas about product selling

• Understanding customer needs and preferences

• Highlighting unique features and benefits

• Offering promotions and discounts

• Providing excellent customer service

• Creating a sense of urgency to buy

• Tailoring sales approach to individual customers