20+ Senior Travel Consultant Interview Questions and Answers

Countries are located in different geographical locations on the world map based on continents and regions.

• Countries in Europe are located in the northern hemisphere

• Countries in Africa are located in the southern hemisphere

• Countries in Asia are spread across the eastern hemisphere

• Countries in North America are located in the western hemisphere

• Countries in South America are also located in the western hemisphere

• Australia is a country located in the southern hemisphere

Candidates will be tested on travel booking software, CRM systems, and general computer proficiency.

• Proficiency in travel booking platforms like Amadeus or Sabre.

• Experience with CRM software such as Salesforce for managing client relationships.

• Ability to use spreadsheets (Excel) for budgeting and itinerary planning.

• Familiarity with online research tools for finding travel deals and destinations.

• Basic troubleshooting skills for common software issues.

To reissue or issue a ticket, you need to follow specific routings based on the airline's policies and the passenger's itinerary.

• Check the airline's reissue policy for the specific ticket type and fare rules

• Verify the passenger's itinerary and make necessary changes

• Calculate any additional fees or fare differences that may apply

• Issue the new ticket with the updated information and send it to the passenger

• Examples: changing a flight date, adding a stopover, upgrading to a high...read more

I will offer to match the price and provide additional value to the customer.

• Offer to match the price of the competitor for the same product or service.

• Provide additional value such as upgrades, discounts on future bookings, or complimentary services to make the offer more appealing.

• Ensure the customer feels valued and appreciated for choosing your services over competitors.

The last commands to issue a ticket typically involve finalizing the booking, confirming payment, and generating the ticket.

• Finalize the booking by confirming the passenger details, flight information, and seat selection.

• Confirm the payment method and process the payment if necessary.

• Generate the ticket by entering the necessary information into the system and printing or emailing the ticket to the passenger.

There are several GDS (Global Distribution Systems) used in the travel industry, with some of the major ones being Amadeus, Sabre, and Travelport.

• Amadeus - A major GDS used by travel agencies and airlines for booking flights, hotels, car rentals, and more.

• Sabre - Another popular GDS that provides technology solutions to the travel industry, including booking systems for airlines, hotels, and car rentals.

• Travelport - A global distribution platform that offers a range of servic...read more

Print is a command used in programming to display output on the screen. Full form can refer to the complete version of an acronym or abbreviation.

• Print is a command used in programming languages like Python to display output on the screen

• Full form refers to the complete version of an acronym or abbreviation, for example, 'PDF' stands for 'Portable Document Format'

Sales skills include communication, persuasion, and relationship-building to effectively engage clients and close deals.

• Effective Communication: Clearly convey product benefits to clients, e.g., explaining travel packages.

• Active Listening: Understand client needs by asking questions and reflecting on their responses.

• Persuasion: Use compelling arguments to influence clients, such as highlighting unique travel experiences.

• Relationship Building: Foster trust with clients through...read more

Handle angry clients by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.

• Stay calm and composed to defuse the situation

• Listen actively to understand the client's concerns

• Empathize with the client's emotions

• Apologize sincerely for any inconvenience caused

• Offer solutions or alternatives to address the issue

• Follow up with the client to ensure their satisfaction

Re-issuance is the process of issuing a new ticket or document to replace an existing one.

• Re-issuance may be necessary due to changes in travel plans, such as date or destination changes

• It can also be required when there are errors on the original ticket that need to be corrected

• Re-issuance may involve additional fees or penalties depending on the airline or travel agency

• Examples: Re-issuing a ticket with a new departure date, re-issuing a lost or stolen ticket

GDS systems streamline travel bookings, connecting agents with airlines, hotels, and services for efficient travel management.

• GDS stands for Global Distribution System, used by travel agents to book flights, hotels, and car rentals.

• Examples of GDS include Amadeus, Sabre, and Travelport.

• GDS provides real-time availability and pricing, allowing agents to compare options quickly.

• Airlines use GDS to distribute their inventory to travel agents and online booking platforms.

• Understa...read more

PNR creation is the process of generating a unique identifier for a passenger's reservation in the airline system.

• PNR stands for Passenger Name Record

• It includes details such as passenger name, flight details, seat assignment, and contact information

• PNRs are used by airlines and travel agencies to manage reservations and track passenger information

Routing of international destinations involves planning the most efficient and cost-effective travel path between multiple countries.

• Consider factors such as distance, time zones, layovers, and visa requirements

• Utilize airline alliances and codeshare agreements to optimize routing

• Use online tools and booking platforms to compare different routing options

• Provide clients with detailed itineraries and options for their international travel

Some popular US airlines include American Airlines, Delta Air Lines, and Southwest Airlines.

• American Airlines

• Delta Air Lines

• Southwest Airlines

• United Airlines

• JetBlue Airways

• Alaska Airlines

• Spirit Airlines

• Frontier Airlines

• Hawaiian Airlines

• Allegiant Air

Selling involves understanding customer needs, building relationships, and effectively communicating value to close deals.

• Understand customer needs: Ask open-ended questions to identify what the customer is looking for.

• Build rapport: Establish a connection with the customer by finding common interests or experiences.

• Communicate value: Clearly explain how your product or service meets the customer's needs and solves their problems.

• Use storytelling: Share success stories or tes...read more

Global Distribution Systems (GDS) are platforms that facilitate travel bookings for airlines, hotels, and car rentals.

• Amadeus: Widely used in Europe, offers comprehensive travel solutions.

• Sabre: Popular in North America, known for its robust airline booking capabilities.

• Travelport: Operates multiple brands like Galileo and Worldspan, catering to various markets.

• Apollo: Primarily used by travel agencies in the U.S. for airline reservations.

• Worldspan: Focuses on providing trave...read more

I have over 5 years of sales experience in the travel industry, consistently exceeding targets and building strong client relationships.

• Exceeded sales targets by 20% for three consecutive years

• Developed and maintained relationships with corporate clients resulting in repeat business

• Utilized CRM software to track leads and follow up with potential customers