Service Desk Engineer Interview Questions and Answers for Freshers

I am a dedicated Service Desk Engineer with a passion for technology and a strong commitment to customer service.

• Over 5 years of experience in IT support, resolving technical issues efficiently.

• Skilled in troubleshooting hardware and software problems, such as network connectivity and application errors.

• Proficient in using ticketing systems like ServiceNow to manage and prioritize support requests.

• Strong communication skills, enabling me to explain technical concepts to non-t...read more

Software is a set of instructions that tell a computer what to do, while hardware refers to the physical components of a computer system.

• Software includes programs, applications, and operating systems

• Hardware includes components like the CPU, memory, and hard drive

• Examples of software: Microsoft Office, Adobe Photoshop

• Examples of hardware: motherboard, graphics card, monitor

A computer is an electronic device that processes data to perform various tasks.

• Electronic device that processes data

• Can perform various tasks

• Consists of hardware and software components

POP and IMAP are protocols used to retrieve emails from a mail server, each with distinct functionalities.

• POP (Post Office Protocol) downloads emails to the local device and typically deletes them from the server.

• IMAP (Internet Message Access Protocol) allows users to view and manage emails directly on the server, syncing across devices.

• Example of POP: A user checks their email on a laptop, and the emails are downloaded, making them unavailable on the server.

• Example of IMAP: ...read more