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Amazon

4.0

based on 27.1k Reviews

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Proud winner of ABECA 2025 - AmbitionBox Employee Choice Awards

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Amazon Customer Support Associate Reviews

Updated 15 Jun, 2025

Category Ratings

4.3

Company Culture

4.2

Work-Life Balance

4.0

Salary

4.0

Work Satisfaction

3.9

Skill Development

3.7

Job Security

3.4

Promotions

What employees say about Amazon?

Insights from employee reviews on AmbitionBox

Workplace insights

Permanent work from home

77% employees reported

Rotational Shift

73% employees reported

Flexible timing

55% employees reported

No travel

88% employees reported

View more detailed insights

Gender based rating

4.2

Rated by Women

77 reviews

4.3

Rated by Men

122 reviews

Jobseekers also viewed

Top Mentions in Amazon Customer Support Associate Reviews

206 reviews found

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Customer Support Associate in Kalburagi (working remotely)

Full Time

Other Department

2.0

updated on 14 Jun 2025

Likes

The software which we use while interacting with customers AC3 is good, and the workplace is great, everything was good until they end my contract.

Dislikes

No job security, they used us when they need us on peak time and after that they dumped us like they never needed us, I have scored 85+ in customer satisfaction rating in CAP team still they ended my contract, it never depends upon performance, no matter how hard we try to proof our ability they do not extend contract nor they will give permanent role, but they will hire new employees and burn money for the training of new employees....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Associate in Chandigarh

Full Time

Voice / Blended Department

5.0

updated on 05 Feb 2025

Likes

Work From Home is better Opportunity to work.

Dislikes

Some of the trainer are not cooperative. Especially Surya Parkash (surygai) one of the Worst Trainer. Always finds his benefit.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

What people are saying about Amazon

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sunehricutie

works at

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What is this stanley trend about?

Every other girl in my office is carrying this around these ... read more

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Customer Support Associate in Hyderabad / Secunderabad (working remotely)

Full Time

Non Voice Department

5.0

updated on 28 Apr 2025

Likes

Excellent

Dislikes

No dislikes

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Amazon Customer Support Associate Interview Questions

A Customer Support Associate was asked 5mo agoQ. What are the interests of employees in the workplace?

Read all Customer Support Associate que...

A Customer Support Associate was asked 12mo agoQ. What are the disadvantages of social media?

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A Customer Support Associate was asked Q. Is the candidate comfortable with the shifts?

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A Customer Support Associate was asked Q. What is Amazon's work environment like?

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A Customer Support Associate was asked Q. What is Amazon?

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Read Amazon Customer Support Associate Reviews based on locations

You are reading trusted reviews. Keep reading to find out more about Amazon.

Customer Support Associate in Kolkata (working remotely)

Full Time

IT Support Department

5.0

updated on 28 Feb 2025

Likes

Salary is great

Dislikes

Work life balance is very bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Support Associate in Noida

Full Time

Customer Success Department

5.0

updated on 22 Jan 2025

Likes

Nothing

Dislikes

ASAP deliver the item

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Associate in Bhopal (working remotely)

Full Time

Non Voice Department

5.0

updated on 02 Aug 2024

Likes

Supportive staff and not too much work pressure.

Dislikes

One thing that dislike about amazon, System they have provided is always getting error while connecting to wifi or vpn.

Customer Support Associate in Hyderabad / Secunderabad

Full Time

Customer Success Department

4.0

updated on 24 Jul 2024

Likes

The most professional organisation.

The only thing I did not like is to make people who work well for company leave in the name of contract based job. Atleast they might consider the performance and give an opportunity to get permanent so that they can grow in career.

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#7 Top Rated Mega Company - 2024

#1 Top Rated Company for Women - 2024

#1 Top Rated Internet/Product Company - 2024

HQ - Seattle,Washington, United States

Internet

1 Lakh+ Employees (India)

Public

Media & Entertainment

Software Product

IT Services & Consulting

Emerging Technologies

Logistics

Urban Transport

Retail

People also ask about Amazon's Customer Support Associates

Is Amazon a good place to work for Customer Support Associates?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.3 out of 5 from over 206 employee reviews, it's clear that most customer support associates have a positive experience working at Amazon. Company culture holds the highest rating at 4.3, while career growth is rated the lowest amongst all factors at 3.4. Read reviews about company culture and career growth on AmbitionBox.

Does Amazon pay their Customer Support Associates well?

According to AmbitionBox reviews, Amazon customer support associates rate their salary and benefits at 4.0 out of 5, based on 206 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Amazon is generally seen as a place that values and rewards its workforce fairly. You can know more about Amazon's customer support associates salaries here and to read reviews specifically about salary and benefits at Amazon for customer support associates, click here .

How is the work culture at Amazon for Customer Support Associates?

Work culture at Amazon for customer support associates is rated 4.3 out of 5 by 206 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Amazon. To read reviews specifically about work culture at Amazon for customer support associates, click here .

How is the job security at Amazon for Customer Support Associates?

Based on 206 reviews on AmbitionBox, Amazon's customer support associates rate job security at 3.7 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Amazon. To read reviews about job security at Amazon for customer support associates, click here .

Is work from home available to Customer Support Associates at Amazon?

According to AmbitionBox, 77% of Amazon's customer support associates work from home permanently, 2% work from the office, and 21% follow a hybrid model, based on 38 reviews in the last 6 months. This reflects a flexible approach to work arrangements. To read reviews specifically about work-life balance, click here.

Amazon Customer Support Associate Reviews by Locations

Amazon Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 206 Amazon reviews submitted by Amazon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon is the right company for you. 73% of employees reported the working days at Amazon as Ro...