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Globiva

3.1

based on 1.7k Reviews

Video summary

Company Overview

Company Locations

Globiva Customer Support Associate Reviews

Updated 30 Apr, 2025

Category Ratings

3.0

Salary

2.9

Work-Life Balance

2.9

Work Satisfaction

2.8

Company Culture

2.8

Skill Development

2.7

Job Security

2.5

Promotions

What employees say about Globiva?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

92% employees reported

Flexible timing

54% employees reported

No travel

100% employees reported

View more detailed insights

Gender based rating

2.9

Rated by Women

8 reviews

3.6

Rated by Men

12 reviews

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Top Mentions in Globiva Customer Support Associate Reviews

20 reviews found

Sort By: Popular

Customer Support Associate in Kolkata (working remotely)

Full Time

Voice / Blended Department

2.0

updated on 01 Feb 2024

Likes

Work environment and support is there for you.. When u will be on your shift, all your colleagues and tl are there to support you..

Dislikes

There is no increment in salary as i am working on this from 2 years almost. But there is no increment, nd there is no job security, its totally depends on your work performance....

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Associate in Kolkata

Full Time

Voice / Blended Department

5.0

updated on 24 Apr 2024

Likes

If you have supportive Team leaders like I had in my working time period you will get great support or else hr are very strict with companies policys

Dislikes

Nothing company is paying you on time that's more then enough.

Work Details

Work policy: When ever they will feel they will allow you to work from home when they will feel have to make them work from office they will call you back

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Read Globiva Customer Support Associate Reviews based on locations

Customer Support Associate in Kolkata

Full Time

Voice / Blended Department

2.0

updated on 21 Jul 2023

Likes

There are some employees who are very helpful.

Dislikes

They show you the best working environment in 1st 2-3 month, than they will show you that you are not employee you are working as a slave. They give you the shift that you are not human but machine. 1 week they gave you night shift like (10 PM to 7 AM) and other week they give you (7 AM to 4PM). Dude than why you are giving the one day off.

Work Details

Work policy: Once you take WFH than forget that you will get WFO no matter what situation at your home.

Work days: Rotational Shift (Flexible Timings)

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Customer Support Associate in Kolkata

Full Time

Customer Success Department

3.0

updated on 11 Apr 2023

Likes

Friendly Atmosphere.

Dislikes

Infrastructure, work life balance , job satisfaction.

Work Details

Work policy: First 3-4 months work from office, installing the broadband connection at home, associates take work from home

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Associate (working remotely)

Full Time

Non Voice Department

3.0

updated on 17 Sep 2024

Likes

The process supervisors are Good and friendly. They co-operate with me.

Dislikes

The salary structure, the way salaries are deducted without any reason , partiality in promotions

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Associate (working remotely)

Full Time

Voice / Blended Department

3.0

updated on 19 Aug 2023

Likes

I really enjoyed the work as I got a good team with a great team leader. He sometimes was rude but he helps a lot. I also liked the pay culture of the company as every month I get the salary on time and also the benefits also I get.

Dislikes

I really don't like the management's behavior and also the rules of them and also the part of the promotion. As I noticed that management will give promotions only that candidates who oils them. And also they are not able to give the leave when you require. That's all .

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Associate (working remotely)

Full Time

Operations Support Department

2.0

updated on 26 Jul 2023

Likes

They do not keep their promises.

Dislikes

I don't like their management. They do not listen to the employee. They broke their promises. We were worked forcefully in our festival days. We were not allowed to take a single day off for the illness. We were approached by our TL's to work atleast few hours in fever, stomachs.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Associate in Kolkata

Customer Support Department

1.0

updated on 30 Apr 2022

Likes

I wish i could name somthing that i like about, but the team mates were helpfull

Dislikes

Painfull journey throughout

Work Details

As per my knowledge Globiva was running a big time scam for Ola process for which cx & the drivers both parties always have a hard time to have business with Ola

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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HQ - Gurgaon/Gurugram, Haryana, India

BPO

1k-5k Employees (India)

Recruitment

People also ask about Globiva's Customer Support Associates

Is Globiva a good place to work for Customer Support Associates?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.3 out of 5 from over 20 employee reviews, it's clear that most customer support associates have an average experience working at Globiva. Salary & Benefits holds the highest rating at 3.0, while career growth is rated the lowest amongst all factors at 2.5. Read reviews about salary & benefits and on AmbitionBox.

Does Globiva pay their Customer Support Associates well?

According to AmbitionBox reviews, Globiva customer support associates rate their salary and benefits at 3.0 out of 5, based on 20 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Globiva's customer support associates salaries here and to read reviews specifically about salary and benefits at Globiva for customer support associates, click here .

How is the work culture at Globiva for Customer Support Associates?

Work culture at Globiva for customer support associates is rated 2.8 out of 5 by 20 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction.

How is the job security at Globiva for Customer Support Associates?

Based on 20 reviews on AmbitionBox, Globiva's customer support associates rate job security at 2.7 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Globiva.

Globiva Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 20 Globiva reviews submitted by Globiva employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Globiva is the right company for you. 92% of employees reported the working days at Globiva as...