Cholamandalam Investment & Finance Area Collection Manager salaries in Surat (Updated 2025)

Team Management

• Manage a team responsible for collection of unsecured loans across multiple locations
• Lead and manage a team of collection agents, providing guidance and performance evaluation
• Train and mentor staff members in the collections department
• Conduct regular visits to branches to monitor collections performance

Collections Strategy

• Develop and implement effective strategies to improve collections efficiency
• Create and implement strategies for collections for accounts in different stages of delinquency
• Ensure compliance with regulatory requirements
• Analyze data reports to track progress against targets

Customer Interaction

• Engage with customers to resolve outstanding debts and negotiate payment plans
• Ensure timely recovery of outstanding dues from customers
• Identify and resolve customer queries related to loan disbursements
• Prepare monthly feedback reports on payment collections

Compliance and Reporting

• Ensure all collection activities comply with company policies and regulations
• Coordinate with the legal team for collections support and initiate legal action when necessary
• Prepare and present regular reports on collection metrics and team performance
• Maintain accurate records of all transactions