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Adobe Customer Success Manager Interview Questions and Answers

Updated 3 Apr 2024

Adobe Customer Success Manager Interview Experiences

3 interviews found

Interview experience
3
Average
Difficulty level
Hard
Process Duration
2-4 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your experience of upsell cross sell

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well about the roles of a CSAM
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before May 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General information about you amd your profile
Round 3 - One-on-one 

(1 Question)

  • Q1. Indepth analysis on work experience and knowledge
Round 4 - One-on-one 

(1 Question)

  • Q1. Knowledge check about the company and process

Customer Success Manager Interview Questions Asked at Other Companies

asked in SPRINKLR
Q1. How do you manage multiple tasks that are spontaneously assigned ... read more
asked in SPRINKLR
Q2. A customer is misusing the product for their benefit and the comp ... read more
asked in ChatLabs
Q3. Do you have a playbook or plan of action for the Customer Success ... read more
asked in SPRINKLR
Q4. How do you resolve conflicts with customers?
asked in ChatLabs
Q5. If you were given the choice to hire your reporting manager, how ... read more

I appeared for an interview before Feb 2021.

Round 1 - HR 

(3 Questions)

  • Q1. HR filters the candidates based on communication skill and knowledge, with "Tell me something unique about you" or Why Adobe should hire you?, kind of basic questions
  • Ans. I do deep research about the a/c before i face the customer and that has been contributing positively to the end results.
  • Answered by Krishna Darshan
  • Q2. Describe your every work day
  • Ans. 

    A Customer Success Manager's day involves engaging with clients, analyzing feedback, and ensuring product satisfaction.

    • Client Check-Ins: Regularly scheduled calls with clients to discuss their needs and gather feedback, ensuring they are satisfied with the product.

    • Onboarding New Clients: Guiding new customers through the setup process, providing training sessions to help them understand the product features.

    • Data Analys...

  • Answered by AI
  • Q3. Describe a situation when yo were able display your integrity in your project at hand. Customers financial detals can be missused if integrity is quesionable. Customer inadverdantly shared her credit card ...
  • Ans. 

    I handled a sensitive situation with integrity by promptly notifying the customer and ensuring their data was secure.

    • Immediately recognized the importance of data privacy and security.

    • Contacted the customer directly to inform them of the error.

    • Assured the customer that their information would be handled confidentially.

    • Followed company protocol to secure the information and prevent any misuse.

    • Documented the incident for...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Adobe Customer Success Manager interview:
  • Customer success
  • Role of Customer sucess
  • Interview questions for Customer
Interview preparation tips for other job seekers - Study about companies past, present and th future forecasts.

Top trending discussions

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Interview Hub
6d (edited)
anshitanegi
·
ex -
Planet Spark
When HR’s Chinese English made me drop the interview!
So, I talked to the HR yesterday about the interview. I asked Please send me the location But their English… bro I was shocked! It was like talking to someone jisne english nahi kuch ar hi seekh liya ho, if the HR’s English is this I can only imagine the rest of the company I decided to drop the interview with this chinese english😶‍🌫️
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I applied via Company Website and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Round was with the HR

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview process was really smooth.

Enjoying my work every single day ..
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via Company Website and was interviewed before Mar 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

From the given scenario, draw a solution with Microsoft products for a customer

Round 3 - Group Discussion 

Group discussion way quite poor and not well organized

Round 4 - One-on-one 

(3 Questions)

  • Q1. In this round, I presented my presentation about a given scenario and I replied to some behavioral questions. I was interviewed in European country so they also tested a bit my language skills related to l...
  • Q2. Local language skills
  • Q3. Presentation based questions

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a smooth process. But the team interview part was not well organized and managers were interrupting and having an unrelated conversations between them.

What are the roles & responsibilities of a Customer Success Manager at Adobe?

Customer Engagement

  • Act as a trusted advisor throughout the engagement lifecycle
  • Deliver an exceptional customer experience through proactive communication

Read full roles & responsibilities

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic account management and service/support and sales questions
Round 3 - Case Study 

Present a sales pitch for a cloud migration

Adobe HR Interview Questions

61 questions and answers

Q. Why should we hire you?
Q. Why do you want to work at Adobe?
Q. Why do you want to change jobs?

I applied via Naukri.com and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Basic oop
  • Q2. Previous projects and walktrough of one of the project, if any
  • Q3. Basic English test on a computer

Interview Preparation Tips

Interview preparation tips for other job seekers - The first step of the interview is the basic communication skills, which is taken on computer, try to listen carefully, most of the questions are only about what you have comprehend from the automated voice when played over.

OOP is very basic, they may ask some real life examples.

If you have worked previously, they may ask you about one of your projects. What technologies have you used ans why.
Are these interview questions helpful?

I appeared for an interview before May 2021.

Round 1 - Coding Test 

(2 Questions)

Round duration - 60 minutes
Round difficulty - Medium

  • Q1. 

    Find All Anagrams Problem Statement

    Given a string STR and a non-empty string PTR, identify all the starting indices of anagrams of PTR within STR.

    Explanation:

    An anagram of a string is another string ...

  • Ans. 

    Given a string STR and a non-empty string PTR, find all starting indices of anagrams of PTR within STR.

    • Create a frequency map of characters in PTR.

    • Use sliding window technique to check anagrams in STR.

    • Return the starting indices of anagrams found.

  • Answered by AI
  • Q2. 

    Subset Sum Problem Statement

    Given an array of integers, find the sum of all subsets in non-decreasing order of the given array.

    Example:

    Input:
    N = 3, array = [1, 2]
    Output:
    [0, 1, 2, 3]
    Explanatio...
  • Ans. 

    Find sum of all subsets in non-decreasing order of given array.

    • Use recursion to generate all subsets of the array

    • Calculate sum of each subset and store in a list

    • Sort the list in non-decreasing order to get the final result

  • Answered by AI
Round 2 - Face to Face 

(1 Question)

Round duration - 60 minutes
Round difficulty - Medium

First he asked me to tell about myself, then he asked me some OOPS Concepts,difference in shallow copy and deep copy,
asked me to write a code for boundary traversal of binary tree.

  • Q1. 

    Boundary Traversal of Binary Tree Problem Statement

    Given a binary tree consisting of integers, your task is to provide the boundary nodes of this tree in an anti-clockwise direction, starting with the ro...

  • Ans. 

    Boundary traversal of a binary tree to find left boundary, right boundary, and leaf nodes in an anti-clockwise direction.

    • Perform a pre-order traversal to get the left boundary nodes

    • Perform an in-order traversal to get the leaf nodes

    • Perform a post-order traversal to get the right boundary nodes

    • Combine the results to get the boundary nodes in anti-clockwise direction

  • Answered by AI
Round 3 - Face to Face 

(1 Question)

Round duration - 60 minutes
Round difficulty - Easy

The second tech interview lasted for about an hour and half. First he asked me to tell about myself. Then he asked me how my first interview was. He then asked me where should I start, data structures, databases, to which I replied anywhere.
He started asking questions about C. He asked difference between call by pointer and call by reference. Whether a function can be defined as
void function(int &x, int &y);
Then he asked what is volatile data type in C. Then about the static data class.
He also asked me to write a program to find length of a string.
Then he asked about how functions in C work. How does the program know where to go back after a function is over, etc.
He then asked me if I knew C++, I said no. So he continued to ask a few questions on data structures.
He then asked about the ACID properties which a good database must have. He asked how are transactions managed by a database, what are commits, how, in case of a power failure, data is reverted back, etc.
Then he asked me whether I like to work individually or in a team. I said in a team. He then gave me scenario where I have to decide between a project I am working on, whose deadline is approaching, and helping a friend working on another project whose deadline is also approaching, and asked me what would I do in such a case.

  • Q1. 

    Find the Middle of a Linked List

    This problem requires you to return a pointer that references the middle node of a singly linked list.

    Explanation:

    If the number of elements in the linked list is odd, ...

  • Ans. 

    Return the middle node of a singly linked list, considering odd and even number of elements.

    • Traverse the linked list with two pointers, one moving twice as fast as the other

    • When the fast pointer reaches the end, the slow pointer will be at the middle

    • Return the node pointed to by the slow pointer as the middle node

  • Answered by AI

Interview Preparation Tips

Professional and academic backgroundI applied for the job as SDE - 1 in PuneEligibility criteria7 CGPASAP Labs interview preparation:Topics to prepare for the interview - Data Structures ,sql, machine learning, OOPS, System Design, Algorithms, Dynamic ProgrammingTime required to prepare for the interview - 3 monthsInterview preparation tips for other job seekers

Tip 1 : Practice at least 5 codes daily.
Tip 2 : Do at-least one machine Learning Project.

Application resume tips for other job seekers

Tip 1 : Have at least three project.
Tip 2 : Put some achievements.

Final outcome of the interviewSelected

Skills evaluated in this interview

I applied via Recruitment Consultant and was interviewed in Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. SOW they focus more, RIP, specially budgeting related questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Go through with PMI PMP concepts, brush-up all the budgeting related concepts.

I applied via Naukri.com and was interviewed in Mar 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is web service flow
  • Ans. 

    Web service flow is the sequence of steps involved in the communication between a client and a server over the internet.

    • Web service flow involves a client sending a request to a server

    • The server processes the request and sends a response back to the client

    • The response can be in various formats such as XML, JSON, or plain text

    • Web service flow can be synchronous or asynchronous

    • Examples of web services include RESTful API...

  • Answered by AI
  • Q2. How to check ports in Solaris or linux machine
  • Ans. 

    To check ports in Solaris or Linux machine, use the netstat command.

    • Open the terminal and type 'netstat -an' to display all open ports.

    • Use 'netstat -an | grep ' to check if a specific port is open.

    • To check listening ports, use 'netstat -an | grep LISTEN'.

    • For Solaris, use 'netstat -an | grep .' instead of '| grep '.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Total pathetic experience. What job description is given to you, doesn't matters because you won't be asked for that. Your resume will get shortlisted and then it doesn't matter what u have covered up in your career path, because interview rounds will consist of questions out of your scope. Your resume doesn't needs to be shortlisted at first end if it doesn't suit thier needs. HR people, they are on another level. You share your resume to them, and they will never ever reply back to you. Not a single HR, but it seems everyone has same culture. You keep trying to connect them for support. But they will just keep finding smarter ways to avoid.

Skills evaluated in this interview

Adobe Interview FAQs

How many rounds are there in Adobe Customer Success Manager interview?
Adobe interview process usually has 2 rounds. The most common rounds in the Adobe interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Adobe Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Adobe. The most common topics and skills that interviewers at Adobe expect are Adobe, Customer Engagement, Digital Marketing, Cloud Computing and Customer Experience.

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Overall Interview Experience Rating

3.5/5

based on 2 interview experiences

Difficulty level

Moderate 50%
Hard 50%

Duration

Less than 2 weeks 50%
2-4 weeks 50%
View more
Adobe Customer Success Manager Salary
based on 197 salaries
₹14.2 L/yr - ₹26 L/yr
38% more than the average Customer Success Manager Salary in India
View more details

Adobe Customer Success Manager Reviews and Ratings

based on 29 reviews

3.8/5

Rating in categories

3.5

Skill development

3.7

Work-life balance

3.8

Salary

3.2

Job security

3.7

Company culture

3.0

Promotions

3.0

Work satisfaction

Explore 29 Reviews and Ratings
Customer Success Manager

Bangalore / Bengaluru

7-9 Yrs

₹ 14-29.8 LPA

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