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24/7 Customer Interview Questions and Answers
59 Interview questions
Understanding the customer involves analyzing their needs, preferences, and behaviors to tailor solutions effectively.
Identify customer demographics: Age, gender, location, and income can influence purchasing decisions.
Analyze customer behavior: Track online interactions to understand preferences, such as frequently viewed products.
Gather feedback: Use surveys or reviews to assess customer satisfaction and areas f...
Speaking on random topics to showcase communication skills and knowledge on various subjects.
Discussing current events or news
Sharing personal hobbies or interests
Talking about favorite books, movies, or TV shows
Exploring travel experiences or dream destinations
I will establish clear guidelines, disclose any potential conflicts, and prioritize the best interest of the organization.
Establish clear guidelines and policies regarding conflict of interest
Encourage open communication and disclosure of any potential conflicts
Prioritize the best interest of the organization over personal interests
Recuse myself from decision-making processes where a conflict exists
Seek advice fro...
I will ensure DHCP servers are redundant and have failover mechanisms in place to maintain network connectivity.
Implementing DHCP server clustering for automatic failover
Configuring DHCP split scopes for load balancing
Utilizing DHCP relay agents to ensure DHCP requests are forwarded to multiple servers
Regularly monitoring DHCP server performance and availability
A pac file is a configuration file used by web browsers to automatically choose the appropriate proxy server for a given URL.
Pac file stands for Proxy Auto-Configuration file.
It contains JavaScript functions that define the rules for choosing a proxy server based on the URL being accessed.
Pac files are used by web browsers to automatically select the most suitable proxy server for a given URL.
Pac files can be host...
Assessing typing speed and communication skills is crucial for effective digital interaction and user engagement.
Typing speed can be measured using online tools like 10FastFingers or Typing.com.
Effective communication involves clarity, conciseness, and active listening.
Example: Using bullet points in emails enhances readability and comprehension.
Practice typing regularly to improve speed and accuracy, aiming for a...
Customer service involves providing assistance and support to customers to ensure their satisfaction and resolve any issues they may have.
Customer service is about understanding and meeting the needs of customers
It involves effective communication and problem-solving skills
Customer service representatives should be knowledgeable about the products or services they are supporting
They should be empathetic and patien...
I would identify customer needs, highlight features, and create a personal connection to effectively sell a phone.
Ask open-ended questions to understand the customer's needs, e.g., 'What features are most important to you in a phone?'
Highlight key features that match their needs, such as camera quality for photography enthusiasts.
Demonstrate the phone's capabilities, like showing off the camera or app performance.
...
The importance of cybersecurity in today's digital age
Cybersecurity is crucial to protect sensitive data and prevent cyber attacks
Companies and individuals must take proactive measures to secure their networks and devices
Examples of cyber attacks include phishing, malware, and ransomware
Cybersecurity professionals play a vital role in identifying and mitigating potential threats
Yes, I have knowledge on Ms Excel.
I am proficient in using Excel for data entry, analysis, and reporting.
I am familiar with various functions and formulas in Excel.
I have experience in creating charts and graphs in Excel.
I can use Excel to manage and organize large amounts of data.
I am comfortable with using Excel shortcuts to increase efficiency.
24/7 Customer Interview Experiences
179 interviews found
Saurabh Rai
I applied via Campus Placement
(2 Questions)
- Q1. Resume related question
- Q2. Outlook PST backup
(2 Questions)
- Q1. Resume related question
- Q2. Last job role and responsibilities
- Ans.
In my last role, I was responsible for system design, troubleshooting, and collaborating with cross-functional teams to enhance product performance.
Led the design and implementation of a new RIM system that improved data accuracy by 30%.
Conducted regular system audits to identify and resolve performance bottlenecks.
Collaborated with software engineers to integrate new features based on user feedback.
Provided technical ...
(2 Questions)
- Q1. Desktop related
- Q2. Vlan configure and rules
(2 Questions)
- Q1. Network setup devices
- Q2. Vpn how to configure
- Ans.
Configuring a VPN involves setting up secure connections between devices over the internet using protocols and encryption.
Choose a VPN protocol (e.g., OpenVPN, L2TP, IPSec) based on security and performance needs.
Select a VPN server location to connect to, which can affect speed and access to content.
Install VPN client software on the device that will connect to the VPN.
Configure the VPN settings, including server addr...
(2 Questions)
- Q1. Why we hire you
- Ans.
I bring a unique blend of technical expertise, problem-solving skills, and a passion for innovation that aligns with your team's goals.
Proven track record in RIM engineering with successful project completions, such as optimizing data storage solutions for increased efficiency.
Strong analytical skills demonstrated through troubleshooting complex systems, leading to a 30% reduction in downtime in previous roles.
Excellen...
- Q2. Previous job left
- Ans.
I left my previous job to pursue new challenges and opportunities for growth in a dynamic environment.
I was seeking a role that offered more opportunities for professional development.
The company was undergoing significant changes, and I wanted to be part of a more stable environment.
I wanted to work on projects that align more closely with my career goals and interests, such as RIM engineering.
I felt that my skills co...
Interview Preparation Tips
Skills evaluated in this interview
Anonymous
Selected
I applied via Recruitment Consulltant and was interviewed in Oct 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Self introduction
- Q2. Assessment and in final round They ask me to talk about the topic of the phone which I’m using it.
(2 Questions)
- Q1. Self introduction
- Q2. Assessment and documents submission
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.
(2 Questions)
- Q1. Speak on random topics
- Ans.
Speaking on random topics to showcase communication skills and knowledge on various subjects.
Discussing current events or news
Sharing personal hobbies or interests
Talking about favorite books, movies, or TV shows
Exploring travel experiences or dream destinations
- Q2. Type the topic what they given
Interview Preparation Tips
Selected
I applied via Campus Placement and was interviewed in May 2024. There were 2 interview rounds.
General English , form the sentence
(2 Questions)
- Q1. Random questions
- Q2. About yourself self introduction
Somya Som
I applied via Walk-in and was interviewed in Feb 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Self intro and sale the product
- Ans.
Good and not so hard and not taken too much time
- Q2. About customer service
- Ans.
Yes good and i explained about that and got selected
Assessment Good and manageable
(3 Questions)
- Q1. Sale the product and self intro
- Ans.
It was good from my end but hate the round because hr took the manager round and without any valid reasons and checking with dressing sense they are rejecting ys
- Q2. About education
- Q3. About hobbies and about customers
Will be given a topic to discuss and will be monitored to see who is doing good
Set of questions to clear the assessment
(2 Questions)
- Q1. Self introduction
- Q2. Role play to understand customer service skills
I applied via Walk-in and was interviewed in Jun 2024. There were 2 interview rounds.
(1 Question)
- Q1. Can you describe your last day of school?
- Ans.
My last day of school was filled with mixed emotions as I said goodbye to friends and teachers, reminisced about memories, and looked forward to the future.
Said goodbye to friends and teachers
Reminisced about memories
Looked forward to the future
(1 Question)
- Q1. Tell me about yourself.
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong focus on providing exceptional service
Empathetic and dedicated approach
Excellent communication skills
Selected
I applied via Recruitment Consulltant and was interviewed in Jul 2024. There were 2 interview rounds.
Easy question to answer.
(3 Questions)
- Q1. About last company
- Q2. Responsibilities in previous job
- Ans.
Managed client accounts, conducted market research, and provided financial advice.
Managed client accounts by monitoring investments and providing updates
Conducted market research to identify potential investment opportunities
Provided financial advice to clients based on their individual goals and risk tolerance
- Q3. Tell about yourself
- Ans.
I am a dedicated and experienced financial advisor with a passion for helping clients achieve their financial goals.
Over 10 years of experience in financial planning and investment management
Strong track record of successfully guiding clients through complex financial decisions
Expertise in retirement planning, tax strategies, and risk management
Client-focused approach with a commitment to building long-term relationshi...
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Jan 2024. There were 3 interview rounds.
Versant round where you have to complete some given task given by them in a given time frame
(1 Question)
- Q1. Talk about your last trip?, Memorable holiday or trip?, About your idol, college life, school life etc
(1 Question)
- Q1. Where manager will ask you some questions about anything but it will be questions mostly about yourself.
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Oct 2023. There were 4 interview rounds.
(2 Questions)
- Q1. Give an Introduction
- Ans.
I am a dedicated professional with strong communication skills and a passion for delivering excellent customer service.
Background: I have a degree in Business Administration, which has equipped me with essential skills for this role.
Experience: I have worked in customer service for over two years, handling inquiries and resolving issues efficiently.
Skills: Proficient in using various software tools, including CRM syste...
- Q2. Talk about your resume
(1 Question)
- Q1. Tell me about one certain topics. They will check your fluency in English.
(2 Questions)
- Q1. Write & Answer some grammatical questions. Which was online.
- Q2. There were 2-3 questions about their process. You have to chat with bots. 3 randomly chats bots. Those bots will acts as real customers and interact with you. You have to respond with already generated ans...
(1 Question)
- Q1. Operational round
Interview Preparation Tips
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24/7 Customer Interview FAQs
The duration of 24/7 Customer interview process can vary, but typically it takes about less than 2 weeks to complete.
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24/7 Customer Interviews By Designations
- 24/7 Customer Digital Interaction Advisor Interview Questions
- 24/7 Customer Customer Service Associate Interview Questions
- 24/7 Customer Advisor Interview Questions
- 24/7 Customer Customer Service Executive Interview Questions
- 24/7 Customer Digital Interactive Specialist Interview Questions
- 24/7 Customer Customer Support Executive Interview Questions
- 24/7 Customer NON Voice Process Interview Questions
- 24/7 Customer Customer Care Executive Interview Questions
- Show more
Interview Questions for Popular Designations
- Digital Interaction Advisor Interview Questions
- Customer Service Associate Interview Questions
- Advisor Interview Questions
- Customer Service Executive Interview Questions
- Digital Interactive Specialist Interview Questions
- Customer Support Executive Interview Questions
- NON Voice Process Interview Questions
- Software Developer Interview Questions
- Show more
Overall Interview Experience Rating
based on 170 interview experiences
Difficulty level
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Interview Questions from Similar Companies
24/7 Customer Reviews and Ratings
based on 3.1k reviews
Rating in categories
|
Digital Interaction Advisor
1.4k
salaries
|  ₹1.5 L/yr - ₹4.5 L/yr |
|
Digital Interactive Specialist
920
salaries
| ₹1.6 L/yr - ₹5.2 L/yr |
|
Advisor
525
salaries
| ₹1.8 L/yr - ₹4.5 L/yr |
|
Digital Interaction Executive
386
salaries
| ₹1.8 L/yr - ₹4.5 L/yr |
|
Executive
271
salaries
| ₹2 L/yr - ₹5.2 L/yr |
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