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24/7 Customer Interview Questions and Answers

Updated 7 Jun 2025
Popular Designations

60 Interview questions

A Digital Advisor was asked 2mo ago
Q. What is your assessment of the customer?
Ans. 

Understanding the customer involves analyzing their needs, preferences, and behaviors to tailor solutions effectively.

  • Identify customer demographics: Age, gender, location, and income can influence purchasing decisions.

  • Analyze customer behavior: Track online interactions to understand preferences, such as frequently viewed products.

  • Gather feedback: Use surveys or reviews to assess customer satisfaction and areas f...

View all Digital Advisor interview questions
A RIM engineer was asked 8mo ago
Q. How do you configure a VPN?
Ans. 

Configuring a VPN involves setting up secure connections between devices over the internet using protocols and encryption.

  • Choose a VPN protocol (e.g., OpenVPN, L2TP, IPSec) based on security and performance needs.

  • Select a VPN server location to connect to, which can affect speed and access to content.

  • Install VPN client software on the device that will connect to the VPN.

  • Configure the VPN settings, including server...

A Process Associate was asked 9mo ago
Q. Speak about a random topic.
Ans. 

Speaking on random topics to showcase communication skills and knowledge on various subjects.

  • Discussing current events or news

  • Sharing personal hobbies or interests

  • Talking about favorite books, movies, or TV shows

  • Exploring travel experiences or dream destinations

View all Process Associate interview questions
A Senior Manager was asked 11mo ago
Q. How will you manage conflicts of interest?
Ans. 

I will establish clear guidelines, disclose any potential conflicts, and prioritize the best interest of the organization.

  • Establish clear guidelines and policies regarding conflict of interest

  • Encourage open communication and disclosure of any potential conflicts

  • Prioritize the best interest of the organization over personal interests

  • Recuse myself from decision-making processes where a conflict exists

  • Seek advice fro...

View all Senior Manager interview questions
A Senior Manager was asked 11mo ago
Q. How will you leverage DHCP resiliency?
Ans. 

I will ensure DHCP servers are redundant and have failover mechanisms in place to maintain network connectivity.

  • Implementing DHCP server clustering for automatic failover

  • Configuring DHCP split scopes for load balancing

  • Utilizing DHCP relay agents to ensure DHCP requests are forwarded to multiple servers

  • Regularly monitoring DHCP server performance and availability

View all Senior Manager interview questions
A Senior Manager was asked 11mo ago
Q. What is a PAC file, how does it work, and what is the difference between a PAC file and a proxy?
Ans. 

A pac file is a configuration file used by web browsers to automatically choose the appropriate proxy server for a given URL.

  • Pac file stands for Proxy Auto-Configuration file.

  • It contains JavaScript functions that define the rules for choosing a proxy server based on the URL being accessed.

  • Pac files are used by web browsers to automatically select the most suitable proxy server for a given URL.

  • Pac files can be host...

View all Senior Manager interview questions

24/7 Customer HR Interview Questions

55 questions and answers

Q. What were your responsibilities in your previous job?
Q. Can you tell me about yourself?
Q. What were your responsibilities in your last job role?
A Digital Interaction Advisor was asked
Q. This role requires a typing speed test and an assessment of your communication skills.
Ans. 

Assessing typing speed and communication skills is crucial for effective digital interaction and user engagement.

  • Typing speed can be measured using online tools like 10FastFingers or Typing.com.

  • Effective communication involves clarity, conciseness, and active listening.

  • Example: Using bullet points in emails enhances readability and comprehension.

  • Practice typing regularly to improve speed and accuracy, aiming for a...

View all Digital Interaction Advisor interview questions
Are these interview questions helpful?
A Non Voice Customer Service Associate was asked
Q. What do you know about customer service?
Ans. 

Customer service involves providing assistance and support to customers to ensure their satisfaction and resolve any issues they may have.

  • Customer service is about understanding and meeting the needs of customers

  • It involves effective communication and problem-solving skills

  • Customer service representatives should be knowledgeable about the products or services they are supporting

  • They should be empathetic and patien...

View all Non Voice Customer Service Associate interview questions
A Sales Advisor was asked
Q. How would you sell a phone to a customer?
Ans. 

I would identify customer needs, highlight features, and create a personal connection to effectively sell a phone.

  • Ask open-ended questions to understand the customer's needs, e.g., 'What features are most important to you in a phone?'

  • Highlight key features that match their needs, such as camera quality for photography enthusiasts.

  • Demonstrate the phone's capabilities, like showing off the camera or app performance.

  • ...

View all Sales Advisor interview questions
A Technical Advisor was asked
Q. Speak about a given topic for 40 seconds.
Ans. 

The importance of cybersecurity in today's digital age

  • Cybersecurity is crucial to protect sensitive data and prevent cyber attacks

  • Companies and individuals must take proactive measures to secure their networks and devices

  • Examples of cyber attacks include phishing, malware, and ransomware

  • Cybersecurity professionals play a vital role in identifying and mitigating potential threats

View all Technical Advisor interview questions

24/7 Customer Interview Experiences

179 interviews found

Interview Questions & Answers

user image Saurabh Rai

posted on 8 Nov 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Campus Placement

Round 1 - Technical 

(2 Questions)

  • Q1. Resume related question
  • Q2. Outlook PST backup
Round 2 - One-on-one 

(2 Questions)

  • Q1. Resume related question
  • Q2. Last job role and responsibilities
  • Ans. 

    In my last role, I was responsible for system design, troubleshooting, and collaborating with cross-functional teams to enhance product performance.

    • Led the design and implementation of a new RIM system that improved data accuracy by 30%.

    • Conducted regular system audits to identify and resolve performance bottlenecks.

    • Collaborated with software engineers to integrate new features based on user feedback.

    • Provided technical ...

  • Answered by AI
Round 3 - Technical 

(2 Questions)

  • Q1. Desktop related
  • Q2. Vlan configure and rules
Round 4 - Technical 

(2 Questions)

  • Q1. Network setup devices
  • Q2. Vpn how to configure
  • Ans. 

    Configuring a VPN involves setting up secure connections between devices over the internet using protocols and encryption.

    • Choose a VPN protocol (e.g., OpenVPN, L2TP, IPSec) based on security and performance needs.

    • Select a VPN server location to connect to, which can affect speed and access to content.

    • Install VPN client software on the device that will connect to the VPN.

    • Configure the VPN settings, including server addr...

  • Answered by AI
Round 5 - HR 

(2 Questions)

  • Q1. Why we hire you
  • Q2. Previous job left

Interview Preparation Tips

Interview preparation tips for other job seekers - Company is good but depends on team.inwas happy because of my manager

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Assessment and in final round They ask me to talk about the topic of the phone which I’m using it.
Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Assessment and documents submission

Interview Preparation Tips

Interview preparation tips for other job seekers - I prefer for the people can join 247.ai because the companies culture and environment is really good,working with the company feels we are gaining knowledge and getting an good experience.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Speak on random topics
  • Ans. 

    Speaking on random topics to showcase communication skills and knowledge on various subjects.

    • Discussing current events or news

    • Sharing personal hobbies or interests

    • Talking about favorite books, movies, or TV shows

    • Exploring travel experiences or dream destinations

  • Answered by AI
  • Q2. Type the topic what they given

Interview Preparation Tips

Interview preparation tips for other job seekers - improve communication skills
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in May 2024. There were 2 interview rounds.

Round 1 - Assignment 

General English , form the sentence

Round 2 - One-on-one 

(2 Questions)

  • Q1. Random questions
  • Q2. About yourself self introduction
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Feb 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self intro and sale the product
  • Ans. 

    Good and not so hard and not taken too much time

  • Answered by Somya Som
  • Q2. About customer service
  • Ans. 

    Yes good and i explained about that and got selected

  • Answered by Somya Som
Round 2 - Aptitude Test 

Assessment Good and manageable

Round 3 - Behavioral 

(3 Questions)

  • Q1. Sale the product and self intro
  • Ans. 

    It was good from my end but hate the round because hr took the manager round and without any valid reasons and checking with dressing sense they are rejecting ys

  • Answered by Somya Som
  • Q2. About education
  • Q3. About hobbies and about customers
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Will be given a topic to discuss and will be monitored to see who is doing good

Round 2 - Aptitude Test 

Set of questions to clear the assessment

Round 3 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Role play to understand customer service skills
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - Essay writing 

(1 Question)

  • Q1. Can you describe your last day of school?
  • Ans. 

    My last day of school was filled with mixed emotions as I said goodbye to friends and teachers, reminisced about memories, and looked forward to the future.

    • Said goodbye to friends and teachers

    • Reminisced about memories

    • Looked forward to the future

  • Answered by AI
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself.

Advisor Interview Questions & Answers

user image Anonymous

posted on 19 Jan 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Easy question to answer.

Round 2 - HR 

(3 Questions)

  • Q1. About last company
  • Q2. Responsibilities in previous job
  • Q3. Tell about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and attentive.
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There were 3 interview rounds.

Round 1 - Assignment 

Versant round where you have to complete some given task given by them in a given time frame

Round 2 - HR 

(1 Question)

  • Q1. Talk about your last trip?, Memorable holiday or trip?, About your idol, college life, school life etc
Round 3 - Behavioral 

(1 Question)

  • Q1. Where manager will ask you some questions about anything but it will be questions mostly about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be good in grammar and communication skills
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2023. There were 4 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Give an Introduction
  • Ans. 

    I am a dedicated professional with strong communication skills and a passion for delivering excellent customer service.

    • Background: I have a degree in Business Administration, which has equipped me with essential skills for this role.

    • Experience: I have worked in customer service for over two years, handling inquiries and resolving issues efficiently.

    • Skills: Proficient in using various software tools, including CRM syste...

  • Answered by AI
  • Q2. Talk about your resume
Round 2 - HR 

(1 Question)

  • Q1. Tell me about one certain topics. They will check your fluency in English.
Round 3 - Technical 

(2 Questions)

  • Q1. Write & Answer some grammatical questions. Which was online.
  • Q2. There were 2-3 questions about their process. You have to chat with bots. 3 randomly chats bots. Those bots will acts as real customers and interact with you. You have to respond with already generated ans...
Round 4 - Operational 

(1 Question)

  • Q1. Operational round

Interview Preparation Tips

Interview preparation tips for other job seekers - There’s an age criteria that I should mention. only for 18+ to 35 yo maximum. Don’t go if you are over age. Lastly, there are 4 rounds. HR, HR2, assessment & Ops round. These rounds are moderate. Freshers salary is below par. 14k take home. Without cab 17k.

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24/7 Customer Interview FAQs

How many rounds are there in 24/7 Customer interview?
24/7 Customer interview process usually has 2-3 rounds. The most common rounds in the 24/7 Customer interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for 24/7 Customer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at 24/7 Customer. The most common topics and skills that interviewers at 24/7 Customer expect are Customer Service, International Voice Process, customer support, Non Voice Process and international bpo.
What are the top questions asked in 24/7 Customer interview?

Some of the top questions asked at the 24/7 Customer interview -

  1. What are different computer platforms availab...read more
  2. Do you know about our software? Have you ever used ...read more
  3. How to handle irritated user/ custom...read more
What are the most common questions asked in 24/7 Customer HR round?

The most common HR questions asked in 24/7 Customer interview are -

  1. What are your strengths and weakness...read more
  2. Where do you see yourself in 5 yea...read more
  3. Why are you looking for a chan...read more
How long is the 24/7 Customer interview process?

The duration of 24/7 Customer interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Overall Interview Experience Rating

3.8/5

based on 170 interview experiences

Difficulty level

Easy 28%
Moderate 68%
Hard 4%

Duration

Less than 2 weeks 88%
2-4 weeks 7%
4-6 weeks 3%
More than 8 weeks 3%
View more

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24/7 Customer Reviews and Ratings

based on 3.1k reviews

3.5/5

Rating in categories

3.4

Skill development

3.4

Work-life balance

3.0

Salary

3.4

Job security

3.6

Company culture

2.9

Promotions

3.3

Work satisfaction

Explore 3.1k Reviews and Ratings
Customer Care Executive || 247.ai

Bangalore / Bengaluru

0-5 Yrs

₹ 2.8-4 LPA

International voice process

Bangalore / Bengaluru

0-5 Yrs

₹ 2.8-4.5 LPA

Customer Care || 247.ai

Bangalore / Bengaluru

0-5 Yrs

₹ 2.8-4 LPA

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