Citrix Technical Support Engineer Interview Questions and Answers

DNS translates domain names into IP addresses, enabling browsers to load Internet resources.

• DNS stands for Domain Name System, which acts like a phonebook for the Internet.

• When you enter a URL, DNS resolves it to an IP address (e.g., www.example.com to 192.0.2.1).

• It involves multiple components: DNS resolver, root nameservers, TLD nameservers, and authoritative nameservers.

• For example, when you type 'google.com', your ...read more

DHCP is a network protocol that automatically assigns IP addresses to devices on a network.

• DHCP stands for Dynamic Host Configuration Protocol

• It allows devices to obtain IP addresses and other network configuration information automatically

• DHCP servers lease IP addresses to devices for a specific period of time

• DHCP reduces the need for manual configuration of network settings

• Example: When a device connects to a network...read more

I have over 5 years of experience in technical support, specializing in troubleshooting software and hardware issues for diverse clients.

• Provided technical support for a software company, resolving customer issues via phone and email.

• Managed a ticketing system, ensuring timely responses and resolutions for over 100 tickets per week.

• Conducted training sessions for new employees on troubleshooting techniques and customer...read more