Epicenter Technologies Quality Analyst Interview Questions and Answers

Critical errors are severe issues that can cause system failure, while non-critical errors are less severe and do not impact system functionality.

• Critical errors can lead to system crashes or data loss

• Non-critical errors may include minor bugs or cosmetic issues

• Examples of critical errors: database corruption, server downtime

• Examples of non-critical errors: spelling mistakes, UI alignment issues

Dead air and hold refer to periods of silence or inactivity during a call or communication process.

• Dead air is when there is complete silence on the line, often due to technical issues or lack of response from the other party.

• Hold is when one party puts the call on hold, usually to consult with someone else or look up information.

• Both dead air and hold can impact the quality of the call and should be minimized to ensur...read more

Wowcall is a telecommunications service provider offering voice over IP (VoIP) solutions for businesses and individuals.

• Wowcall provides VoIP services for making calls over the internet.

• They offer solutions for businesses looking to improve their communication systems.

• Wowcall allows users to make international calls at lower rates compared to traditional phone services.

I want to join Bill Gosling because of their reputation for providing high-quality services and their commitment to employee growth and development.

• Reputation for high-quality services

• Commitment to employee growth and development

• Opportunities for career advancement

• Positive work culture

• Strong leadership team

Pareto and 5 Whys are quality improvement tools for identifying root causes and prioritizing issues.

• Pareto Principle (80/20 Rule): 80% of problems come from 20% of causes. Example: 80% of defects may arise from 20% of processes.

• 5 Whys: A technique to explore the cause-and-effect relationships underlying a problem. Example: Why did the machine stop? Because of a power failure. Why was there a power failure? Because the ...read more

Assign audits based on expertise, use audit management tools, provide training and support, monitor progress.

• Assign audits based on expertise to ensure efficiency and accuracy.

• Utilize audit management tools to streamline the process and track progress.

• Provide training and support to ensure all team members are equipped to handle audits effectively.

• Monitor progress regularly to identify any issues and make necessary adj...read more