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InterGlobe Aviation

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3.5

based on 2.9k Reviews

Video summary

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InterGlobe Aviation Customer Service Officer Interview Questions and Answers

Updated 9 Dec 2023

InterGlobe Aviation Customer Service Officer Interview Experiences

6 interviews found

Customer Service Officer Interview Questions & Answers

Anonymous

posted on 21 Oct 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Walk-in and was interviewed in Apr 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(2 Questions)

Q1. What is customer service

Ans.

Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.

Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.
It includes providing information about products or services, processing orders, and resolving issues to ensure customer satisfaction.
Customer service can be delive...

Answered by AI

View 1 more answer

Q2. Tell us out of box thinking for customer service

Ans.

Creating personalized customer experiences through proactive problem-solving and innovative solutions.

Implementing a chatbot on the website to provide instant assistance
Offering personalized recommendations based on customer preferences
Organizing customer appreciation events to strengthen relationships
Creating a loyalty program with exclusive benefits for frequent customers

Answered by AI

Add your answer

Round 3 - One-on-one

(2 Questions)

Q1. Why do you want to become a customer service officer answer of of the box

Add your answer

Q2. Which skills are important for customer service officer

Add your answer

Round 4 - Assignment

Computer and practical test

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and answer with patience and kindness

Customer Service Officer Interview Questions & Answers

Anirudh Kamble

posted on 9 Dec 2023

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed in Jun 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(3 Questions)

Q1. Introduce yourself

Add your answer

Q2. Why do you want to join aviation

Add your answer

Q3. Tell me something about your previous organisation

Ans.

My previous organization was a leading retail company focused on customer satisfaction and innovative service solutions.

Emphasized customer feedback: We regularly conducted surveys to understand customer needs and improve services.
Implemented a new CRM system: This streamlined our communication with customers, resulting in a 20% increase in satisfaction scores.
Trained staff in conflict resolution: I led workshops that ...

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is very easy. Anyone can crack the interview.

Customer Service Officer Interview Questions & Answers

Anonymous

posted on 15 Jul 2022

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all tips

Round 2 - One-on-one

(1 Question)

Q1. Questions related to your previous background, family background, related to customer service.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Look descent in formals. For boys - clean shave & for girls - perfectly tied hairs.
2.Good communication skills.
3. Confident with your answer.
4. Learn about customer service & how can you create a unique memorable & delight full experience?
5. Prepare your good introduction 40 sec.
6. Don't forget to smile while answering questions.

Customer Service Officer Interview Questions & Answers

Rohit Kumar

posted on 29 Mar 2022

I applied via Walk-in and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - Technical

(1 Question)

Q1. I am not reached in the 2nd round

Add your answer

Interview Preparation Tips

Topics to prepare for InterGlobe Aviation Customer Service Officer interview:

tell me about yourself
what is customer service officer

Interview preparation tips for other job seekers - in the first round, they will ask basic questions

Customer Service Officer Interview Questions & Answers

Anonymous

posted on 12 Sep 2023

Interview experience

Bad

Difficulty level

Moderate

Process Duration

More than 8 weeks

Result

No response

I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.

View all tips

Round 2 - Group Discussion

A topic for ten people

Round 3 - One-on-one

(2 Questions)

Q1. Tell me about yourself

Add your answer

Q2. Same God ok even a

Add your answer

Customer Service Officer Interview Questions & Answers

Anonymous

posted on 20 Jan 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all tips

Round 2 - One-on-one

(4 Questions)

Q1. Tell me something about yourself

View 1 more answer

Q2. Why aviation and why indigo

Add your answer

Q3. Tell something about indigo

Add your answer

Q4. Why should we hire u ?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be yourself and be confident, let others speak and be a good listener.

Top trending discussions

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Interview Tips & Stories

1w (edited)

a team lead

Why are women still asked such personal questions in interview?

I recently went for an interview… and honestly, m still trying to process what just happened. Instead of being asked about my skills, experience, or how I could add value to the company… the questions took a totally unexpected turn. The interviewer started asking things like When are you getting married? Are you engaged? And m sure, if I had said I was married, the next question would’ve been How long have you been married? What does my personal life have to do with the job m applying for? This is where I felt the gender discrimination hit hard. These types of questions are so casually thrown at women during interviews but are they ever asked to men? No one asks male candidates if they’re planning a wedding or how old their kids are. So why is it okay to ask women? Can we please stop normalising this kind of behaviour in interviews? Our careers shouldn’t be judged by our relationship status. Period.

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Interview questions from similar companies

Customer Service Officer Interview Questions & Answers

Air India Sats Airport Services

Komal mehra

posted on 19 Aug 2022

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all tips

Round 2 - One-on-one

(1 Question)

Q1. Normal questions about past experiences & knowledge about aviation

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Great company you will feel like while working you are into government job🤩🤩🤩

Are these interview questions helpful?

Customer Service Executive Interview Questions & Answers

Air India Sats Airport Services

Anonymous

posted on 22 Sep 2021

I applied via Walk-in and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. HOW LONG WILL YOU GO AND HOW??

Ans.

I envision a long-term career here, driven by growth opportunities and a commitment to excellent customer service.

I aim to grow within the company, taking on new challenges and responsibilities as they arise.
For example, I hope to advance to a supervisory role where I can mentor new team members.
I am passionate about customer service, and I believe in the company's mission, which aligns with my values.
I appreciate the ...

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - BE CLEAR AND PRESENT YOURSELF WITH STATE OF MIND

Customer Service Executive Interview Questions & Answers

Air India

Anonymous

posted on 17 Oct 2022

I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(2 Questions)

Q1. Self Introduction , education, experience and hobby

Add your answer

Q2. Experience Questions

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Self introduction, experience , self confidence, hobby, education, how much family members??

Customer Service Executive Interview Questions & Answers

Bird Worldwide Flight Services

Anonymous

posted on 7 Jul 2021

I applied via Walk-in and was interviewed in Jun 2021. There were 3 interview rounds.

Interview Questionnaire

5 Questions

Q1. Introduction

Add your answer

Q2. Grooming related ..

Add your answer

Q3. Customer service related ...

Add your answer

Q4. Walking style

Add your answer

Q5. Speaking ability

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - ........

InterGlobe Aviation Interview FAQs

How many rounds are there in InterGlobe Aviation Customer Service Officer interview?

InterGlobe Aviation interview process usually has 2-3 rounds. The most common rounds in the InterGlobe Aviation interview process are Resume Shortlist, One-on-one Round and HR.

How to prepare for InterGlobe Aviation Customer Service Officer interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at InterGlobe Aviation. The most common topics and skills that interviewers at InterGlobe Aviation expect are Customer Service, NCC and Recruitment.

What are the top questions asked in InterGlobe Aviation Customer Service Officer interview?

Some of the top questions asked at the InterGlobe Aviation Customer Service Officer interview -

Tell us out of box thinking for customer serv...read more
What is customer serv...read more

Tell us how to improve this page.

InterGlobe Aviation Interviews By Designations

Interview Questions for Popular Designations

3.8/5

based on 6 interview experiences

Difficulty level

Easy 25%

Moderate 75%

Duration

Less than 2 weeks 75%

More than 8 weeks 25%

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• 30 Interviews

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• 29 Interviews

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• 28 Interviews

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View all

InterGlobe Aviation Customer Service Officer Salary

based on 410 salaries

₹1.8 L/yr - ₹4.5 L/yr

5% less than the average Customer Service Officer Salary in India

View more details

InterGlobe Aviation Salaries in India

Customer Service Executive 982 salaries	₹2 L/yr - ₹6 L/yr
Assistant Manager 527 salaries	₹5.5 L/yr - ₹12 L/yr
Cabin Attendant 478 salaries	₹4 L/yr - ₹8 L/yr
Security Executive 476 salaries	₹2.1 L/yr - ₹5 L/yr
Senior Executive 470 salaries	₹3.5 L/yr - ₹8 L/yr