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ITC Hotels

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4.1

based on 1.8k Reviews

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ITC Hotels Guest Service Associate Interview Questions and Answers

Updated 15 Apr 2021

ITC Hotels Guest Service Associate Interview Experiences

2 interviews found

Guest Service Associate Interview Questions & Answers

user image Anonymous

posted on 12 Apr 2021

I applied via Walk-in and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. What do you know about this company where are you applying?
    • View 2 more answers
  • Q2. What was your bad experience with some guest and how did you deal with that situation?
  • Ans. 

    I once dealt with an upset guest who received the wrong order, and I resolved the issue by listening and providing a quick solution.

    • Active Listening: I listened carefully to the guest's concerns, allowing them to express their frustration without interruption.

    • Apologizing: I sincerely apologized for the mistake, acknowledging the inconvenience it caused them.

    • Immediate Resolution: I quickly offered to replace their order...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Read everything about the company you are applying for including their company goal or vision.

Guest Service Associate Interview Questions & Answers

user image Anonymous

posted on 6 May 2019

I applied via Naukri.com and was interviewed before May 2018. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about your self
    • View 1 more answer
  • Q2. 5 international wine name beer name cheese name
  • Ans. 

    International wine, beer, and cheese names.

    • Wine: Chianti, Rioja, Sauvignon Blanc

    • Beer: Guinness, Heineken, Corona

    • Cheese: Brie, Gouda, Roquefort

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

General Tips: It's very bad day i was check in the hotel like 10am
And I clear 4 round and I check out 6:30pm
Please check any paper work over there read the paper and then give u signature there is FTC program it's 18month and your salary should be same for 18months please be carefully check every thing
Skills: Communication, Body Language, Presentation Skills
Duration: 1-3 Months

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Guest Service Associate Interview Questions & Answers

Radisson Hotels user image Anonymous

posted on 29 Dec 2020

I applied via Walk-in and was interviewed before Dec 2019. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Types of wine
  • Ans. 

    Types of wine include red, white, rosé, sparkling, and fortified wines.

    • Red wines are made from dark-colored grapes and have a rich, bold flavor. Examples include Cabernet Sauvignon and Merlot.

    • White wines are made from light-colored grapes and have a crisp, refreshing taste. Examples include Chardonnay and Sauvignon Blanc.

    • Rosé wines have a pink color and are made from a combination of red and white grapes. Examples incl...

    • Answered by AI
    View 3 more answers
  • Q2. Types of whiskey some brands, Are you capable to do 18 hours shift .
  • Ans. 

    I am familiar with various types of whiskey brands and capable of working 18-hour shifts.

    • I am knowledgeable about popular whiskey brands such as Jack Daniels, Jameson, and Maker's Mark.

    • I am also familiar with different types of whiskey such as bourbon, scotch, and rye.

    • Regarding the 18-hour shift, I am willing and able to work long hours and maintain a positive attitude throughout.

    • I understand the importance of providin...

    • Answered by AI
    View 1 more answer
  • Q3. Cold cuts, types of soup
    • Add your answer
  • Q4. About yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - you must be confident and know basics of Beverage and food that's it

Guest Service Associate Interview Questions & Answers

Taj Hotels Resorts and Palaces user image Anonymous

posted on 30 Oct 2017

I appeared for an interview in Dec 2016.

Interview Preparation Tips

Round: Resume Shortlist
Experience: Introducing my self hr take interview after that short list my resume
Tips: For next round u have to wait for call

Round: F&B Director Round
Experience: There is actual test of you knowledge very tuft round
Tips: Good confidence require

Round: General Manager Round
Experience: There is again interview about you confidence and knowledge level
Tips: Be energetic

Guest Service Associate Interview Questions & Answers

Oberoi Group of Hotels user image Pushkin Channan

posted on 6 May 2017

I appeared for an interview before May 2016.

Interview Preparation Tips

Round: Group Discussion
Duration: 10 hours

Guest Service Associate Interview Questions & Answers

Oberoi Group of Hotels user image Anonymous

posted on 11 Sep 2020

I applied via Campus Placement and was interviewed before Sep 2019. There were 4 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Why the department?
  • Ans. 

    I am drawn to the Guest Service Associate role because it allows me to create memorable experiences for guests and enhance their satisfaction.

    • Passion for helping others: I enjoy making guests feel welcome and valued, as seen in my previous role at a hotel where I received positive feedback.

    • Problem-solving skills: I thrive in fast-paced environments and can quickly address guest concerns, like resolving booking issues e...

    • Answered by AI
    View 2 more answers
  • Q2. Why this field?
    • Add your answer
  • Q3. Something about yourself?
    • Add your answer
  • Q4. Tell me something about the world?
    • Add your answer
  • Q5. About hobbies?
    • Add your answer
  • Q6. Tell me something about your working experience?
  • Ans. 

    I have over three years of experience in customer service, focusing on enhancing guest satisfaction and resolving issues efficiently.

    • Worked at XYZ Hotel for 2 years, managing guest check-ins and check-outs smoothly.

    • Handled guest inquiries and complaints, achieving a 95% satisfaction rate.

    • Trained new staff on customer service protocols, improving team efficiency.

    • Implemented a feedback system that increased positive revi...

    • Answered by AI
    Add your answer
  • Q7. Would you be a smart worker or a hard worker?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - While giving interview we need to be prominent, clear about our words and to the point. It's not always about how you speak but then it's about how is your personality, how you behave and tackle the interview.
Thankyou😊

ITC Hotels HR Interview Questions

53 questions and answers

Q. Tell me about your experience.
Q. Why do you want to join the Front Office?
Q. Can you provide additional information about yourself that is not included in yo ... read more
View all HR interview questions

Guest Service Associate Interview Questions & Answers

Oberoi Group of Hotels user image Anonymous

posted on 14 May 2021

I applied via Campus Placement and was interviewed before May 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Explain yourself in one word
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was all about 3 rounds in which first round was group discussion, second round with HR and department head in which you will have lots of questions from interviewer head that would include of current affairs,technicals about your choosen department and in the mean time they will observe you at your communication skill,the way you present your answer,your dressing sense ,your grooming .
If you clear these two you have to go through GM round which is last and final round in which ur interview would be with general manager of the hotel.
After clearing this you have to go with psychometric test meanwhile for joining.
Are these interview questions helpful?

Guest Service Associate Interview Questions & Answers

Radisson Hotels user image Anonymous

posted on 26 Jan 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. TELL ME ABOUT YOUSELF,ABOUT YOUR FAMILY,ABOUT YOUR SPECIALIZATION
    • View 1 more answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Same as 1st round of HR
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are fresher than dont hesitate to go for interview..

Guest Service Associate Interview Questions & Answers

Lemon Tree Hotels user image Anonymous

posted on 21 Feb 2022

Round 1 - HR 

(5 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer
  • Q4. Why should we hire you?
    • Add your answer
  • Q5. Tell me about yourself.
    • Add your answer
Round 2 - One-on-one 
Round 3 - One-on-one 

Guest Service Associate Interview Questions & Answers

Lemon Tree Hotels user image Anonymous

posted on 3 Mar 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Feb 2025.

Round 1 - HR 

(3 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Why you choose hotel industry
    • Add your answer
  • Q3. Why this hotel
  • Ans. 

    I admire this hotel's commitment to exceptional guest experiences and its strong community involvement.

    • The hotel's reputation for outstanding service aligns with my passion for hospitality.

    • I appreciate the hotel's focus on sustainability and eco-friendly practices, which resonate with my values.

    • The diverse range of guests this hotel attracts provides an exciting opportunity to learn and grow in my role.

    • I am impressed b...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident believe in your self no matter what your saying...... Communication and eye contact is too important
More about working at ITC Hotels

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ITC Hotels Interviews By Designations

Interview Questions for Popular Designations

Overall Interview Experience Rating

4.5/5

based on 2 interview experiences

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ITC Hotels Guest Service Associate Salary
based on 241 salaries
₹1.5 L/yr - ₹4 L/yr
13% more than the average Guest Service Associate Salary in India
View more details

ITC Hotels Guest Service Associate Reviews and Ratings

based on 97 reviews

4.0/5

Rating in categories

3.6

Skill development

3.3

Work-life balance

3.2

Salary

4.0

Job security

3.8

Company culture

3.1

Promotions

3.4

Work satisfaction

Explore 97 Reviews and Ratings
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