ITC Infotech Lead WFM Interview Questions and Answers

As an RM, I managed resources, optimized workflows, and ensured team performance aligned with organizational goals.

• Coordinated scheduling and staffing to meet operational demands, resulting in a 15% increase in efficiency.

• Implemented performance metrics to track team productivity, leading to a 20% improvement in service levels.

• Conducted regular training sessions to enhance team skills, which reduced error rates by 10%.

• ...read more

Demand management optimizes resource allocation, while bench management ensures efficient workforce utilization.

• Demand management involves forecasting customer demand to align resources accordingly.

• Example: Using historical data to predict call volumes in a call center.

• Bench management focuses on managing employees who are not currently assigned to active projects.

• Example: Cross-training employees to ensure they can be...read more