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Capgemini Lead WFM Interview Questions and Answers

Updated 11 Oct 2020

Capgemini Lead WFM Interview Experiences

1 interview found

Lead WFM Interview Questions & Answers

user image Anonymous

posted on 11 Oct 2020

I applied via Walk-in and was interviewed before Oct 2019. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. If Servise Level goes down, what would be the reason behind.
  • Ans. 

    Service Level may go down due to various reasons.

    • Insufficient staffing or resources

    • High call volume or increased workload

    • Technical issues or system failures

    • Ineffective scheduling or forecasting

    • Agent absenteeism or attrition

    • Inadequate training or skill gaps

    • Poor call handling or longer handle times

    • Unexpected events or emergencies

    • Lack of prioritization or focus on service level goals

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Always remember just give enough answer what they want to hear from you. Don't explain a much but explain the key things

Skills evaluated in this interview

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technical questions : 1)oops concepts 2)plsql cursors, triggers, procedures 3)quick sort algorithm

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with your resume. None of the questions were asked out of resume.

Lead WFM Interview Questions Asked at Other Companies

asked in Capgemini
Q1. If the Service Level goes down, what could be the reasons?
asked in Ubiquity
Q2. How do you make assumptions for capacity planning?
Q3. Do you have any relatives working at Teleperformance?
Q4. Explain the process of demand management and bench management.
Q5. What is attrition and Shrinkage?

I applied via Company Website and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell about yourselves. And about fast work experience. Our positive and negative. How dedicate person when you’re in work.

Interview Preparation Tips

Interview preparation tips for other job seekers - Everything you should talk with clear and with good communication skills. No more fear.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
  • Q2. Reverse string
  • Ans. 

    Reversing a string involves rearranging its characters in the opposite order, which can be done using various methods.

    • Use built-in functions: In Python, you can reverse a string with slicing: `reversed_string = original_string[::-1]`.

    • Iterative approach: Loop through the string from the end to the beginning and build a new string.

    • Using recursion: Define a function that calls itself with a smaller substring until it reac...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Average level interview

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I applied via Approached by Company and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. They will ask about your past experience and current project details in detail.
  • Ans. Just give the proper answer about your past experience very Convincingly and confidently.
  • Answered Anonymously
  • Q2. Few technical questions they will ask.
  • Ans. If you already prepared for your interview, then you can answer the basic technical questions and you will get selected.
  • Answered Anonymously
Round 2 - Technical 

(1 Question)

  • Q1. As this was the client round. Deep technical questions about relevant experience.
  • Ans. Just answer to all the questions whatever they ask in very confident manner and should have manageable comm skill to clear the client round.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Just don't wait for the perfect time. Perfect time is a Myth. Just go for it.

I applied via Recruitment Consulltant and was interviewed before Nov 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Assignment 

MCQ's and Coding Problem - 1 related with Java, RDBMS, JS

Round 3 - Technical 

(1 Question)

  • Q1. Basic Question on Java and Project related questions
Round 4 - HR 

(1 Question)

  • Q1. Introduction, Discussion regarding the roles and salary negotiation.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare with basics and be confident with the answers.

Interview Questionnaire 

1 Question

  • Q1. Questions related to your subjects in engineering
Are these interview questions helpful?

I applied via Walk-in and was interviewed in Apr 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself and technical knowledge.

Interview Preparation Tips

Interview preparation tips for other job seekers - Stay calm you will achieve it.

Interview Questionnaire 

1 Question

  • Q1. Questions related to your subjects in Btech

Interview Questionnaire 

1 Question

  • Q1. Related to my subjects

Capgemini Interview FAQs

How to prepare for Capgemini Lead WFM interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Capgemini. The most common topics and skills that interviewers at Capgemini expect are Capacity Planning, Verint, WFM, Scheduling and Avaya CMS.

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Capgemini Lead WFM Reviews and Ratings

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2.0/5

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