Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Engaged Employer

i

This company page is being actively managed by Teleperformance Team. If you also belong to the team, you can get access from here

Teleperformance Verified Tick

Compare button icon Compare button icon Compare
3.9

based on 32.6k Reviews

Play video Play video Video summary

Filter interviews by

Teleperformance Lead WFM Interview Questions and Answers

Updated 26 Dec 2024

Teleperformance Lead WFM Interview Experiences

1 interview found

Lead WFM Interview Questions & Answers

user image Anonymous

posted on 26 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Not Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about your self
  • Ans. 

    I am a dedicated and experienced workforce management professional with a passion for optimizing operations and driving efficiency.

    • Over 5 years of experience in workforce management

    • Skilled in forecasting, scheduling, and real-time management

    • Strong analytical and problem-solving abilities

    • Proven track record of improving efficiency and productivity

    • Excellent communication and leadership skills

    • Answered by AI
    Add your answer
  • Q2. Is any blood relation working in teleperformance
  • Ans. 

    No, there are no blood relations working in Teleperformance.

    • No, there are no blood relations currently employed at Teleperformance.

    • Teleperformance does not allow blood relations to work together to avoid conflicts of interest.

    • Employees are hired based on their qualifications and skills, not their family connections.

    • Answered by AI
    Add your answer

Interview questions from similar companies

Lead WFM Interview Questions & Answers

Concentrix Corporation user image Abhinaya Aggarwal

posted on 10 Sep 2020

I applied via Referral and was interviewed before Sep 2019. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Logical questions
    • Add your answer
  • Q2. Tool questions
    • Add your answer
  • Q3. Decision making question
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be you in any question.

Any interviewer will test you to find if you are best candidate for the profile.

Tell about your weaknesses and your strong points.

Be a good and fast learner.

Be a team player.

Lead WFM Interview Questions Asked at Other Companies

asked in Capgemini
Q1. If the Service Level goes down, what could be the reasons?
View answers (2)
asked in Ubiquity
Q2. How do you make assumptions for capacity planning?
View answer (1)
asked in Teleperformance
Q3. Do you have any relatives working at Teleperformance?
View answer (1)
asked in ITC Infotech
Q4. Explain the process of demand management and bench management.
View answer (1)
asked in IGT Solutions
Q5. What is attrition and Shrinkage?
View answer (1)
View All

Lead WFM Interview Questions & Answers

Concentrix Corporation user image Reddeppa reddy

posted on 30 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. About my introduction
    • Add your answer
  • Q2. About my roles and responsibilities
    • Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. About my introduction and about my previous company
    • Add your answer
  • Q2. My roles and responsibilities and similar questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good go ahead

Lead WFM Interview Questions & Answers

Concentrix Corporation user image Aswin P K

posted on 27 May 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. What is AHT, occupancy, utilization
  • Ans. 

    AHT stands for Average Handle Time, occupancy is the percentage of time agents are busy, and utilization is the percentage of time agents are productive.

    • AHT is the average time it takes for an agent to handle a customer interaction from start to finish.

    • Occupancy is the percentage of time agents are actively engaged in handling customer interactions.

    • Utilization is the percentage of time agents are actually being product...

    • Answered by AI
    Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Why you are interested in WFM
  • Ans. 

    I am drawn to WFM for its blend of analytics, strategy, and the impact it has on operational efficiency and employee satisfaction.

    • WFM allows for data-driven decision-making, optimizing workforce allocation based on real-time demand.

    • It enhances employee engagement by ensuring adequate staffing levels, leading to improved morale and productivity.

    • I enjoy analyzing trends and patterns in workforce data to forecast needs an...

    • Answered by AI
    Add your answer

What people are saying about Teleperformance

View All
sparklingfettuccine
Verified Icon
5d
currently not working
Joining delay
I recently gave my interview in teleperformance on 14th June 2025 and they selected me and provided me offer letter on same day and my joining was from 18th June 2025 and I waited till 17th June evening to receive update for my joining but didn't receive it and the next moment i contacted hr in teleperformance hyderabad for update he said it's postponed till 24th of June and then again it is postponed to 30th june and still i haven't receive any update for my joining.does this usually happens in teleperformance or is it any scam because hr department is very worst at teleperformance
Got a question about Teleperformance?
Ask anonymously on communities.

Team Lead Interview Questions & Answers

WNS user image Anonymous

posted on 8 Jul 2022

I applied via Approached by Company and was interviewed before Jul 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic screening questions related to job function and responsibilities.
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. AML, KYC, compliance, regulatory, sanctions, Transaction monitoring. How risk is assessed and what factors change it?
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Salary discussions, leaves, project related info, onboarding assistance.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Know your resume and job discriptions. Managers will mostly focus on skill set and attitude to learn.

Team Lead Interview Questions & Answers

Infosys BPM user image Anonymous

posted on 24 Dec 2022

I applied via Walk-in and was interviewed before Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Shift, domain and salary discussions
  • Ans. Be confident about your requirements and have clear discussions
    • Answered Anonymously
    Add your answer
Round 3 - Aptitude Test 

Not easy not hard just prepare about your domain

Round 4 - One-on-one 

(1 Question)

  • Q1. Can ask questions related to domain requirements.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared
Don't be quite while interview
Interviewers want to see if you can interact or not

Analyst Interview Questions & Answers

Infosys BPM user image Aman Bhalla

posted on 9 Apr 2021

Interview Questionnaire 

2 Questions

  • Q1. Telm me about yourself
    • Add your answer
  • Q2. Be confident
    • Add your answer
Are these interview questions helpful?

Team Lead Interview Questions & Answers

Infosys BPM user image Anonymous

posted on 11 Feb 2022

I applied via Naukri.com and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Questions related to past fraud domain experience and also situation based.
    • Add your answer
  • Q2. Team management questions and conflict situation handling methods.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to be confident while answering all the questions.

Team Lead Interview Questions & Answers

Conneqt Business Solutions user image Surya Arora

posted on 29 Jun 2017

I appeared for an interview before Jun 2016.

Interview Questionnaire 

2 Questions

  • Q1. About my self?
    • Add your answer
  • Q2. They asked about ma work experiences n future planning
    • Add your answer

Interview Preparation Tips

Round: HR Interview
Experience: It was good .they just check my abilities and communication.and team handling

Round: Technical + HR Interview
Experience: I explained about ma work experiences and they like ma exposure.

Team Lead Interview Questions & Answers

Infosys BPM user image Anonymous

posted on 24 Jan 2018

Interview Questionnaire 

1 Question

  • Q1. TDS related questions
    • Add your answer

Interview Preparation Tips

Round: Test
Experience: Aptitude, reasoning, maths and English grammer

More about working at Teleperformance

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Lead WFM interview?
Teleperformance interview process usually has 1 rounds. The most common rounds in the Teleperformance interview process are One-on-one Round.
How to prepare for Teleperformance Lead WFM interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Capacity Planning, Scheduling, WFM, Reporting and Automation.

Tell us how to improve this page.

Teleperformance Interviews By Designations

Overall Interview Experience Rating

5/5

based on 2 interview experiences

Interview Questions from Similar Companies

Concentrix Corporation Interview Questions
3.7
 • 1.8k Interviews
WNS Interview Questions
3.3
 • 1.1k Interviews
Infosys BPM Interview Questions
3.6
 • 1k Interviews
iEnergizer Interview Questions
4.7
 • 784 Interviews
Conneqt Business Solutions Interview Questions
3.6
 • 512 Interviews
Omega Healthcare Interview Questions
3.7
 • 477 Interviews
Firstsource Solutions Interview Questions
3.6
 • 327 Interviews
R1 RCM Interview Questions
3.8
 • 317 Interviews
HGS Interview Questions
3.8
 • 254 Interviews
Alldigi Tech Interview Questions
4.0
 • 217 Interviews
View all
Teleperformance Lead WFM Salary
based on 18 salaries
₹4 L/yr - ₹5.8 L/yr
9% less than the average Lead WFM Salary in India
View more details

Teleperformance Lead WFM Reviews and Ratings

based on 7 reviews

3.6/5

Rating in categories

3.7

Skill development

3.4

Work-life balance

3.6

Salary

3.9

Job security

3.1

Company culture

3.7

Promotions

3.4

Work satisfaction

Explore 7 Reviews and Ratings
Teleperformance Salaries in India
Customer Service Executive
6.5k salaries
unlock blur

₹1.6 L/yr - ₹4.9 L/yr

Customer Care Executive
6.4k salaries
unlock blur

₹1.6 L/yr - ₹4.6 L/yr

Customer Service Associate
5.5k salaries
unlock blur

₹1.5 L/yr - ₹4.2 L/yr

Team Lead
3.6k salaries
unlock blur

₹2.5 L/yr - ₹8 L/yr

Senior Customer Service Executive
3k salaries
unlock blur

₹1.8 L/yr - ₹5.6 L/yr

Explore more salaries
Compare Teleperformance with

Concentrix Corporation

3.7
Compare

iEnergizer

4.7
Compare

WNS

3.3
Compare

Infosys BPM

3.6
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
write
Share an Interview